No order from web shop 
Author: Thorleik NellemannOrder and order confirmation not sent.
I run Website X5 Professsionel version 11 on two websites, both with webshops.
www.cepages.dk and www.lordagsklubben.dk
They have both functioned fine for a long time but from recently the customer order do not reach my email address any more. Therefore I have changed the setting in the webshops to my wife's email address in order to be aware of the orders. This is the case for both my two web shops. Then my wife receives the ordres (until I find a solution)
Furthermore if I myself or my wife places an order - as a customer - X5 do not send an order confirmation to any of our email addresses. But - as explained above - my wife receives the order if she is defined by her email adress as the web shop keeper in X5.
In any case the customer do not receive a confirmation.
In the attached table the different scenarious are displayed.
The mail orders do not appear in any spam folder in my mail program which is Windows Live Mail. And they do not appear in webmail either.
My web provider do not accept it is his problem, - if you think it is his problem, please give me some good argumentation and tips, thank you.
Sincerey
Thorleik
***
Hello,
You can try the latest version of Website X5 and relaunch your project. Maybe you'll find your solution.
Thanks
Hi Thorleik,
Unfortunately, since the version you're currently using is now quite old, the Staff can no longer offer support for it.
I would suggest you try our newest version out, and see if perhaps the upgrade is worth it for you. If not, you still have 30 days time to ask for a refund.
In any case, I will leave the topic open so that other users might eventually stop by to help you out with this
Thank you
Stefano
Author
Problem solved. Web host error. Subject can be closed.
Sincerely
Thorleik