What if you run it (right mouse button) as administrator?

try else this: https://helpcenter.websitex5.com/en/post/84926

The Incomedia staff is also here in the helpdesk, so they can answer as well, but they don't work during the weekends, so if they will respond it won't be today.

Hi Peter,

I am really sorry for the trouble. 

Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 - Evolution and if the licence.iwl file is inside this folder. If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thanks! Have a nice day.

Thanks for the replies. For suggestion 1, if I run as administrator I go through the same process of insert key, email address and password, then repeat. For suggestion 2, I don't have an Incomedia folder in that location at all, so presumably that's the problem. Is there some means of getting another file with the correct key?

Ypu must have that folder, did you install on another drive? Then check that drive, same path.

Or just search your pc for the file name with search function.

I've done a search and have two Incomedia folders. One is c:\Users\Home\AppData\Local and the other is in My Documents where I've tried making a website. Nothing else on any of my drives.

Thanks, that seems to have worked, thougbh I got two different activation windows. But at least I have access to the application now.