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BK E.
BK E.
User

Activation Problem - WebsiteX5  en

Author: BK E.
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Website X5 Evolution Activation problem:

Why do I keep on getting Activation screen each time I use the Website X5 application? I have repeatedly gone through this activation process and each time it goes through as successful. I will use it for the period without a problem. But when I come back, say couple days later, double-click on the icon, Evolution Activation windows pops up again requesting for my License Key and email again.

I have been in the IT support business for over 15years to know that this is Not normal. When you install a software, registered/activated it, you shouldn't have to be massaging it with a daily activation routine before using it.

FYI- Firewall or Anti-virus is not the issue here, because I have gone as far as actually uninstalling both my FW & AV. I even moved WebsiteX5 to a virtual machine as a lone application there just to isolate all other variables. Still that didn't help.

Can some please tell me what's going on. I have updated twice in the last 6 months hoping  the latest revision might resolve the bug but that didn't happen.

Posted on the
2 ANSWERS - 1 CORRECT
Incomedia
Claudio D.
Incomedia

Hello BK E.,

Verify if under C:\Users\ The Admin username \AppData\Local\Incomedia\ is present a folder called WebSite X5 v10 - Evolution and if inside this folder the licence.iwl file is present.
If this folder exists and inside the file is present, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Please keep me updated.

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Posted on the from Claudio D.
BK E.
BK E.
User
Author

Thank you very much Claudio D. That fixed the problem.

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Posted on the from BK E.