Incomedia where to now?Author: Jim C.
I would like to start this post by saying that I like X5, it is really good software, making it very easy for website beginners like me and many others to create really good looking and functional websites. I started of buying Version 11 and I have to say that I was initially very wary of using it thinking that it was probably beyond my ability. After getting over my initial fear and getting my hands “dirty”, I found that I could construct reasonably good websites. I went on to purchase Version 12, Version 13 and Version 14 along with quite a few “objects” along the way.
After upgrading to Version 14, I found that I was experiencing many “bugs” that took some time to be resolved (many have still not been resolved), which I did not experience with the previous upgrades. Whilst I am not a software developer I appreciate how difficult it can be to get everything right (even the mighty Microsoft frequently gets it wrong). However, when things worked OK in the previous version and suddenly don’t work as they should in the upgrade it becomes a concern about both the “quality” of the developers work and the “quality” of the beta testing. This gives the impression that the software is being rushed out to meet some marketing need, rather than taking the necessary time to get it right before it is released. Added to this is what I consider arrogance on Incomedia’s part i.e. the enforced use of an email address for users names in the Log In process of my website. A very basic thing to change giving the opportunity to use either an email address or something else, but it appears that Incomedia do not want to listen. There is also the ongoing issue of the parallax flicker, which has been ongoing for a year now.
Due to the “issues” that I experienced with Version 14, I avoided Version 15, upgraded to Version 16 (more “issues”) and now Version 17 (even more “issues”). I have to say if it was not for the excellent support by the moderators on this forum (you know who you are) and the other forum users I would have given up on X5 long ago.
Both Stefano G and Elisa B also provide very good support, however Stefano G whilst verifying that the “issue” that you have reported actually exists then passes it on to the developers with the comment that he will report back to you here as soon as he has any more information. Unfortunately there are few reports of any further update’s, leaving you to suspect that your “issue” has been forgotten at best or at worst confined to the bin.
Incomedia appear to have changed their marketing with the introduction of Upgrade Protection, where they now have your money upfront with the promise of free future upgrades within the period of the Upgrade Protection. This has produced three upgrades in less than a year. Do I want three upgrades in a year? No I don’t, what I want is the “bugs” in the existing versions to be sorted and only a substantial upgrade that adds worthwhile new features, rather than some minor changes and a new version number with new “bugs”.
The move to Upgrade Protection also ties in with Incomedia’s “credits” payment system of buying additional software (objects), where again they have your money up front. Also because of the varying discount pricing of the “credits” you tend to lose track of what the actual cost of the “objects” that you have bought actually is. With the final sting being if you do not use all your credits within the time scale you lose them. Yes, Incomedia do remind you when the your “credits” are due to expire, however if you only have a couple left then you have to buy more to reach the amount that you need to buy something, assuming that there is something that you want at that time, or you let your old “credits” expire.
In conclusion, yes I still like X5 software, however in what looks like moving to a marketing (subscription)strategy, I believe that Incomedia has lost focus both on the quality of their software and the all-important end user, who after all keeps them in both profit and employment, maybe it’s time to rethink your strategy Incomedia.
If you agree with my comments or even just some of them, post a plus one (+1), if not why not post your own views.
I hope that this post won’t be removed.
Thank you for taking the time to read my post.