WebSite X5Help Center

 
C. Thaemert-Fox
C. Thaemert-Fox
User

WebsiteX5 Pro Ver 17, with update 1, locks up frequently. Any solutions for this?  en

Author: C. Thaemert-Fox
Visited 1649, Followers 1, Shared 0  

I use WebsiteX5 Pro 17. My website worked great with Version 16. It converted to Ver. 17 without any problems. I have been using 17 for a few weeks. Now it is locking up on me every 10-15 minutes; I have to end the program with the Task Manager.  I'm afraid I will lose my work. It locked up once and awhile before the update about a week ago. After the update, it started locking more frequently. Takes a lot of time to reopen the application. Many times my work did not save with the lockup and restarting of the software.

I noticed that the lockups occur mostly when I try to preview the page. That is when the save should have occurred.  I found that it doesn't save and I have to redo the work all over again. I reset the preferences today to save as I edit the pages. Hope that saves me some do-overs.

Has anyone else experienced this issue? If so, did you resolve it? Let me know what you had to do. I am reinstalling Version 17 and will not allow the update to follow. I do not know how that will affect the software. I hope it will not corrupt anything.  I have too much work completed since the new Version installed. I do not think I can go back to Version 16 Pro at this point. Can anyone help me? 

Thank you.

Posted on the
1 ANSWERS - 1 USEFUL - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Please make frequent use of step 5 export, export project. This will create a backup/importable project that is far more reliable than the default backup. 

As for instability, pressing save and then ctrl+preview to refresh whole site used to improve this. You can also click the down arrow next to save to create a quick backup, I have often found this works even while save prior to preview appears to have frozen.

Let us know if this does not help.

Read more
Posted on the from Esahc ..