Order Confirmation Before Payment ReceivedAuthor: Luvs Fashion
Hi Incomedia, there is an ongoing complaint about the order confirmation and order number being generated before payment is received. In 2018, most customers are accustomed to entering their billing/shipping name adress, then their payment info, and finally the receive an order confirmation on the webpage and then via email.
To date, Website X5 takes the customers billing name & address
- generates an order number and says the order has been sent on the checkout page
- similtaneously sends the customer an order summary email (with default text listing the order amount & payment method), thus confusing the customer
- the need to make a payment wether by credit card or whatever remains on the checkout page (eventhough the order email has been sent and the order number is generated)
- When using PayPal Payments Pro, iIf there's an error with the credit card payment info, the customer is sent to the error page created by the website. But if the customer tries to return to the previous page which is the checkout page, the cart is empty.
I purchased this software primarily for the all-in-one product catalog, cart, order management functions (ie. ecommerce capabilities). I am almost ready to launch my site and I just discovered this major flaw.
Has there been a solution to this problem? Will you be changing the checkout flow during the next update?