I hope that this US request, which is very wrong for us, is not realized (or at least only as an additional choice), since order and payment are clearly two different steps and depending on the payment method may not and may not be linked (for example: Delivery on account or pick up with Cash and Carry).

My post clearly indicated that I'm not referring to the "Pay Later" scenario of which you're mentioning. The majority of ecommerce websites worldwide generate an order after the payment is received. Myself and the various viewers of posts reporting this same issue agree.

I do realize that this forum is open to all users for feedback, but this post is directed to Incomedia, and I would like to know what (if any) solutions are being created to address this issue. Of course any useful suggestions to navigate around this flaw are welcomed. 

Hello Luvs Fashion. The email that sends the e-commerce created with Website X5 is a simple summary of the order made by the customer but it is not a confirmation of the payment of the order. The payment confirmation is sent to you by PayPal with a special e-mail after the customer has paid his order. To avoid confusion in the customer who placed the order without having paid yet, you should change the text of the order summary mail that arrives to the customer (you can do it from the e-commerce settings) and writing something like this:

"Dear Customer,
Thank you for the order placed, below you can see the order summary.
Below you can also find the list of products ordered, billing data and payment chosen.
The order is being processed, as soon as we receive notification of the payment, we will process the order.
If you HAVE NOT YET PROVIDED to pay the order you can do it by following the instructions below. Otherwise, do not take these instructions into consideration.

We remain at your disposal for further information."

It is a temporary solution valid in the expectation that Incomedia improve the purchasing procedure as you have explained.

Best regards

https://helpcenter.websitex5.com/en/post/190107

P.S.

Where I wrote "If you HAVE NOT YET PROVIDED to pay the order you can do it by following the instructions below." these instructionsare generated automatically by Website X5 based on the payment method chosen by the customer during the order (example: if the customer chooses PayPal as a payment method, then he will see below, in the order summary email that arrives from e-commerce, the PayPal button with which he can pay the order if he has not paid yet. Otherwise he will not have to take these instructions and that PayPal button into consideration, is specified in the email).

I hope I was helpful

Thank you Giuseppe for this information it was helpful   I'm using PayPal Pro which allows businesses to take credit card payments on their websites without the button that PayPal Express uses (which directs the customer to a PayPal hosted webpage for payment).

Question: In the confirmation email, if there is no button to link to a payment page, how could a customer go back to my website and process an order using their order number?

I answered my own question. For those using PayPal Pro, the invoice email (order confirmation) will have an underlined linked (instead of the PayPal button) that reads "Pay Now". 

What I learned from the link Wsx5.afsoftware.fr provided above, this software's ecommerce component does "invoicing" which is only useful in Pay Later scenarios such as COD or net-30 payments. This is not what I expected.

Hi Luvs.

As explained by the other users too and by Giuseppe in particular, the email that sends the e-commerce created with Website X5 is a simple summary of the order made by the customer but it is not a confirmation of the payment of the order.

You are thus free to customize the email's text in order to deliver the information about it at best to your customer.

I can confirm that the software will NOT take care of invoicing. If you wish to create invoices for your orders, the software will simply provide alle the data gathered by the user, but cannot be used to generate any actual invoice.

As you also correctly mentioned, in case the user decides not to pay immediately for its order, a Pay Later button will be available in the summary email.

Let me know if I can provide any further explanation on this

Thank you

Stefano

Hi Stefano,

After searching the forum, I comprehend what WX5 offers. However, these details should be explicitly advertised when selling the product. As I mentioned, invoicing is for pay later scenarios which is not what most online retailers are seeking. Other shopping carts have invoicing as another option, but NOT the norm. 

Regarding the Pay Now link within the email, the link is never disabled even after the order is deleted and payment is made. 

If Incomedia will not change the cart, you should atleast provide the option to disable automatic email.  Additionally, add the item name parameters to the payment gateway. This way, the items to be purchased, invoice number, and amount/total price would be listed on the payment receipt from the payment gateway; then we wouldn't need the invoice. 

Hi Luvs.

Together with many other Ideas, I've proceeded to notifying these to the developers, so that the cart/ecommerce functionality can be further improved in the future.

At the moment though, it is not possible to know if and when these changes will be performed to this functionality, so I need to ask you to be patient until news on these matters become available

Thank you for your feedback and interest in improving the software

Stefano