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Nikolay Z.
Nikolay Z.
User

Very long time for X5 loading  en

Author: Nikolay Z.
Visited 326, Followers 1, Shared 0  

A few updates ago (now I use V17.0.11) there appeared a problem.

It takes from 5 to 10 minutes for X5 loading. All this time a see a following picture (see screenshot).

My internet connection speed is more than 70 MBit, so the matter is not in connection.

What can be a couse of such a problem?

Posted on the
3 ANSWERS
Esahc ..
Esahc ..
Moderator

Nikolay, please (temporarily) uninstall or disable your anti virus, malware protection, firewall, VPN.

It sounds like something is blocking access to the servers. Once we can identify the culprit you should be able to provide an exception.

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Posted on the from Esahc ..
Nikolay Z.
Nikolay Z.
User
Author

I switched off the protection - nevertheless the problem did not disappear. 

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Posted on the from Nikolay Z.
Esahc ..
Esahc ..
Moderator

Nikolay

Can you advise what happens if you (temporarily) disconnect the internet (disable wireless/remove cable) before starting WX5

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Posted on the from Esahc ..