WebSite X5Help Center

5 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator

did you scan the code that is in the admin panel?

login to your webssite panel by adding /admin behind the website adres. the login pasword is in x5.

then got website x5 manager and scan the lowest QR code.

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Posted on the from Andre E
Antonio D.
Antonio D.
User
Author

Yip i scaned the one in the admin panel

Warning: mysqli::mysqli(): (HY000/1045): Access denied for user ''@'localhost' (using password: NO) in /home/xxxxxxxx/public_html/res/x5engine.php on line 4481
Unable to connect to DB

this is the message that it gives me

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Posted on the from Antonio D.
Andre E
Andre E
Moderator

Is there a block on your phone? like virusscanner or firewall that can block this acces?
Try another phone with other O.S. just for test if possible.

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Posted on the from Andre E
Incomedia
Stefano G.
Incomedia

Hi Antonio.

It seems like you might have inserted wrong credentials in the Data Management section inside the software, since this error means that the data to connect to the Database are currently wrong.

Please double check that you've only inserted the correct database in there and try to export the website anew. See if the issue is fixed

Report the result back to me here then

Thank you

Stefano

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Posted on the from Stefano G.
Antonio D.
Antonio D.
User
Author

Hi

Thanks Stefrno, It worked

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Posted on the from Antonio D.