WebSite X5Help Center

5 RéPONSES - 1 UTILES
Andre E
Andre E
Moderator

did you scan the code that is in the admin panel?

login to your webssite panel by adding /admin behind the website adres. the login pasword is in x5.

then got website x5 manager and scan the lowest QR code.

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Posté le de Andre E
Antonio D.
Antonio D.
User
Auteur

Yip i scaned the one in the admin panel

Warning: mysqli::mysqli(): (HY000/1045): Access denied for user ''@'localhost' (using password: NO) in /home/xxxxxxxx/public_html/res/x5engine.php on line 4481
Unable to connect to DB

this is the message that it gives me

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Posté le de Antonio D.
Andre E
Andre E
Moderator

Is there a block on your phone? like virusscanner or firewall that can block this acces?
Try another phone with other O.S. just for test if possible.

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Posté le de Andre E
Incomedia
Stefano G.
Incomedia

Hi Antonio.

It seems like you might have inserted wrong credentials in the Data Management section inside the software, since this error means that the data to connect to the Database are currently wrong.

Please double check that you've only inserted the correct database in there and try to export the website anew. See if the issue is fixed

Report the result back to me here then

Thank you

Stefano

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Posté le de Stefano G.
Antonio D.
Antonio D.
User
Auteur

Hi

Thanks Stefrno, It worked

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Posté le de Antonio D.