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Emile Brown
Emile Brown
User

WebSite X5 Professional V17 does not launch after I had to reinstall Windows 10  en

Author: Emile Brown
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WebSite X5 Professional V17 does not launch after I had to reinstall Windows 10 and subsequently Website X5 as well.

Posted on the
3 ANSWERS - 1 CORRECT
Andre E
Andre E
Moderator

Why does it not launch, do you use correct link from desktop?

Else download full version from profile, top right pilldown next to your name, again and install that one.

Best Regards

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Posted on the from Andre E
Esahc ..
Esahc ..
Moderator

Emile, I recently had a need to install a clean copy of Win10 (I went from blank HD directly to Win10 1809). Every attempt to run WX5 failed until I installed all releases of visual c++ I believe it was also necessary to revisit .net

Interestingly it was necessary to install both X64 & X86 versions of Visual c++

I followed the instuctions in this post.

https://helpcenter.websitex5.com/en/post/188230

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hello, 

thank you for getting in touch.

Could you please post some screenshots to show me step by step what happens? Do you get any error message?

Thanks! I wish you a lovely day.

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Posted on the from Elisa B.