What shall I do in this case?

Author: Mandar V.

Visited 1640, Followers 1, Shared 0

Tags: 2019,website x5 professional 17

Facing this issue while updating 2019... a newer version.

Screenshot attached herewith.

Thanks in advance.

Mandar Vaidya

Posted on the 04/02/2019 12:46:10

4 ANSWERS - 1 USEFUL

Esahc ..

Moderator

Mandar, have you tried after a reboot? It appears that WX5 is open at the time of attempted update.

Posted on the 04/02/2019 12:48:10 from Esahc ..

Stefano G.

Incomedia

Hi Mandar.

This error can sometimes pop up due to particular permissions set on the software after launching, but shutting it down and launching it again should work in most cases.

If it doesn't, feel free to download the full installer directly from the "My Downloads" page here on the Help Center, which will install the full version of the software directly

Let me know if this works for you

Thank you

Stefano

Posted on the 04/02/2019 12:48:38 from Stefano G.

Mandar V.

User
Author

Thanks Esahc ..

Let me try it.

Posted on the 04/02/2019 12:49:24 from Mandar V.

Mandar V.

User
Author

Thanks Esahc .., thanks Stefano G.

Overwhelmed with the way you help and the priceless affection you offer to a 'hanging' person like me.

I always agree that I am a non-technical person.

My walkway as a website designer is only due to a handholding by you.

Regards

Mandar (A proud W5 user since version 8).

Posted on the 04/02/2019 13:10:14 from Mandar V.