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Brian V.
Brian V.
User

X5 Pro Trouble  en

Author: Brian V.
Visited 226, Followers 1, Shared 0  

I have purchased the updated version of X5 Pro and I have entered all of the correct information but each time I come to the "Updating Libraries" section of the setup, my program seems to freeze and not get beyond this point.

I have tried to install the program twice and yet at this point I wait for more than 15 minutes and nothing happens!

Do you have suggestions or is there another link that I should follow, because this is very frustrating.

Brian

Posted on the
2 ANSWERS
Esahc ..
Esahc ..
Moderator

Brian, please disable any 3rd party anti-virus/malware protection, VPN, etc (ie anything that can interfere with connection to a website).

If this is a first time install for v2019 it can take a considerable time, especially on a slow or dubious internet connection.

If you continue to have difficulty you may wish to go to your profile and click download then get a fresh install.

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Posted on the from Esahc ..
Aleksej H.
Aleksej H.
Moderator

Hello.Try to update Microsoft .NET Framework.

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Posted on the from Aleksej H.