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Barry B.
Barry B.
User

Shopping cart bug causes lost sales  en

Author: Barry B.
Visited 236, Followers 1, Shared 0  

The present way that the shopping cart checkout works where it sends out a confirmation email before receiving payment is backwards. Website X5 should take payment before it sends out the confirmation email, just like the way the Incomedia website works when you purchase products or the way that downloadable purchases work.

New purchasers of Website X5 should be made aware of this bug in the software because they will lose income due to confusion of their customers on ecommerce purchases. I presently lose approximately 50% of my sales due to this bug.

Posted on the
4 ANSWERS - 1 USEFUL
Aleksej H.
Aleksej H.
Moderator

Hello.Go toAdvanced - Shopping Cart - Sending order.

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Posted on the from Aleksej H.
Paul M.
Paul M.
Moderator
Best User of the month EN

Just to clarify...  Aleksej's screenshot shows the latest version of WebSite X5 (2019.2.7)  -  you won't have that option in version 16, Barry.

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Posted on the from Paul M.
Incomedia
Elisa B.
Incomedia

Hi Barry, 

as Paul mentioned, this feature is available in the latest version WebSite X5 2019.2. If you are considering purchasing it, please check out your inbox, you should have received a newsletter about a 30% off promotion which is currently active. 

Please let me know if I can be of further help. Kind regards.

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Posted on the from Elisa B.