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Frank J.
Frank J.

Verion 16 shutting down  en

Author: Frank J.
Visited 42, Followers 1, Shared 0  


I am now having shutting down problem with Version 16.3.1 (64bit)

Whenever I add content or make changes I usually check the how the webpage looks before uploading. So after making the changes I click the 'eye' to show the webpage. Then if I close the webpage X5 shuts down.

Then when I restart X5 it tells me that the application is 'did not close down correctly or is still open'. Then when I go to the content the new stuff has not been included.

When I go through these steps again, but this time clicking the 'tick' before clicking the 'eye' to check webpage, X5 shuts down.

However this time when I restart X5, it again gives the same message but this time the revised content has been saved.

This is very frustrating. Can you help?


Posted on the
Paul M.
Paul M.
Best User of the month EN

Hello Frank,

Does the same happen if you add WebSite X5 as an exception to your antivirus software, or alternatively if you temporarily disable or bypass any antivirus/firewall installed in your system?

Kind regards,


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Aleksej H.
Aleksej H.


  1. Try updating .NET Framework.
  2. If there are empty cells on the site page, then place an empty text object in them.
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