Priority Assistance service what is it? 
Author: William J.
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Hi I received an e-mail informing me of the changes to Update Protection and it's advantages.
"Plus, keeping your WebSite X5 license active is now more advantageous than ever, because it also guarantees:
- Priority Assistance service
- the latest guides, videos, and tutorials
Can you tell me what Priority Assistance is, and where I can find the latest guides and videos.
thanks
Posted on the
... >> TUTORIAL
.
Author
Cheers for that KolAsim,
are there any more video tutorials other than the 6 you gave a link to? I have seen them before but thought there might be more that I haven't seen,
cheers.
Hello William,
You will find a regularly updated list here:
Video Tutorials for WebSite X5
Kind regards,
Paul
Search the WebSite X5 Help Center (multilingual)
(It > En) ... maybe there are other videos from other users, but I don't know ...
, with assistance from the STAFF, and with supports shared by the community...
... but in my opinion, to learn you first click and experiment directly in the program, and inspecting and testing the templates present in the > Marketplace...
... then, in the > Guide there is everything you need, very documented...
... then, there are guides and tutorials in the > FAQ...
... and then there is the 6th step, this same Forum
... if you wait, the STAFF could give you more precise information ...
ciao
.
Hello.
"are there any more video tutorials other than the 6 you gave a link to?" - You can look here and here.
Hi William,
thank you for getting in touch.
Please find here our complete list of How Tos available on YouTube: https://www.youtube.com/playlist?list=PLAu5EP-j4Fj-kci7Tnhu8Y4R_sQHDhPGu
As far as the priority assistance is concerned, this is referred to the fact that we first manage and reply to the support requests referred to active licences, then we move on to the other ones.
Please let me know if I can be of any further help. Kind regards.
So priority assistance service is quite important because 99% of problems were solved by moderators or users earlier than incomedia staff reacts...
. . . and we will keep trying :-)
Hey William,
and here too, many tips, tools, tutos..
https://wsx5.afsoftware.fr
For registration drop me an email to
axel
at
afsoftware.fr
Demo website is here too https://wsx5demo.afsoftware.fr
Enjoy !
https://wsx5.afsoftware.fr
Another uncomfortable (for Incomedia) response deleted - made private...
Things don't change..
Author
Thanks Elisa,
in relation to Priority assistance can you tell me what timescale you work on? i.e. if I post a problem on a monday morning when should I reasonably expect an answer? further if I post an issue on a Friday would I get a responce from Incomedia over the weekend? in otherwords do Incomedia respond over the weekend?
The reason I ask is when I have been looking for an answer to a problem in the past I had to wait for a few days before I even got a reply from Incomedia and it was a lot longer if it was over the weekend.
I take it that the priority assistance will be just that a priority?
I am talking specifically the responce from Incomedia not from the forum users.
Author
Anything?
Hello William,
Whilst waiting on an official reply from Incomedia you might want to consider that support for any user with an active/current WebSite X5 licence will be as per the terms of the agreement which must be accepted by the user before the software can be installed.
The relevant section of the End User Licence Agreement (EULA) is as follows:
6.3 The PUBLISHER may provide free technical support through its online service at www.websitex5.com. Support requests are normally answered in 48/72 hours from Monday to Friday during working days.
Ho thanks Paul...
very useful user's support...
like you can do...as usual
And try to stay fairplay and don't hidden this post ....
https://wsx5.afsoftware.fr
Hi William,
thank you for getting back to me.
We usually need between 24 and 48 hours in order to manage all the support requests we get. In this timescale, the support requests referred to active licences are managed first. For example, if you post the question on Monday morning and your licence is active, you will probably receive a reply on Tuesday morning/afternoon, while a post without priority assistance will be more likely to be replied to on Tuesday afternoon/Wednesday morning. The official support though is unfortunately not available at the weekend, as the office is closed.
I hope having clarified your doubts. Kind regards.
Author
Hi Elisa / Paul,
thanks for the clarification.