How do you complete free digital download order in shopping cart 
Author: Peter W.
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I am setting up a shopping cart with a mixture of digital download products where some of them are free of charge.
If a customer only orders products that are free and wants to buy the product, how do I setup the payment system so that his order is confirmed and the digital download is made available with a temporary link.
If I use PayPal as payment processor, the customer is still sent to Paypal to pay nothing.
The payment processor needs to recognize the order is free any simply confirm and complete the order without payment. How can I set this up?
Posted on the
Wie soll den ohne Bezahlung ein Kauf abgeschlossen werden?
Warum schreibst du nicht auf Deutsch?
Wieso gibt du nicht eine andere Zahlungsart ein wo du einen Text mit "Gratis" hast? Allerdings habe ich es mit digitalen Produkten noch nie auf Gratis Basis getestet.
Author
I am British, why should I write in German? What I am looking for is a way for the customer to complete the order without having to be sent to a payment processor to pay nothing.
Surely this is not so unusual.
Hello Peter
I assume that the misunderstanding comes from the fact that the topic was set to German during its creation. That's not a problem at all, I've set it to English for you.
About your inquiry though, I am afraid that this is not possible to achieve by using the default eCommerce system features by the software.
The digital delivery functionality can currently be enabled for PayPal only, and the software cannot currently distinguish whether the total content of the cart is set zero or not.
For such a situation, I would suggest proceeding in a different way.
If you want the users to be able to obtain something for free, consider creating a layout to present the product on your pages with a different Object than the Product catalog one. Be sure to add at least one button with which the user might immediately download a linked file, thus avoiding having to go through the entire checkout procedure.
For the moment, this is the best course of action to achieve what you need.
Please let me know what you think here
Thank you
Stefano
@ Peter
You can not do that with the current e-commerce set-up.
The solution:
You should have a direct & permanent download link for all your free e-products.
I do hope that this is the only problem you'll find building your e-shop, because the e-commerce part needs a serious update on many things (multiple VAT calculation, modern cart layout, customer's wish list, additional payment gateways etc.etc)
Author
Thanks, as free is too difficult, I have decided to make a small charge, instead, then it works. It was important for me to be able to provide temporary links that expire after 60 days and determine who downloaded the files through the order system.
I agree that the ecommerce system is not as powerful as it should be. For my main online shop, I had to use Shopify as WebsiteX5 is just missing too many capabilities.
As not everybody has a PayPal account, I have also implemented Stripe payments for credit cards. I did this by using the instructions given by a French member of this forum. Once I managed to translate and understand his instructions (I do not speak French), I was able to implement it and it works well - except for the fact that you have to process each order manually.
So what I need now is instructions on how to adjust this so that when the payment is confirmed, the order is then automatically processed. This appears to work with PayPal, so surely it must be possible to add some code to make it work with Stripe as well.
It would be really great if someone cleverer than me can get this working - Stripe is the best way of accepting Credit Card payments online.
I have attached full instructions in English.
@Peter
I'm asking (for 3 months now) the Incomedia staff to implement additional payment gateway also (it could be STRIPE, SKRILL, 2checkout... I don't care...) - for the same reason. (plus, PayPal can not process any payments in my local currency... so PayPal is no use for me at all).
But, no sign that any additional payment will be soon implemented...
Maybe you can send your request directly to the Incomedia - and this would somehow be the "inspiration" for them to start doing something in that direction?
@ Peter
Thank you very much for the tutorial in English!
(Yeah, I know - no solution for selling digital goods...)
Author
I have submitted the Stripe system as an idea - I hope Incomedia will implement this ASAP.
https://helpcenter.websitex5.com/en/post/219002