Using Ver 14 
Author: John O'hanlon
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Hello
I have purchased and updated my subscription service to you and am unable to use same. When creating a new project from one of the templates - it commences downloading. However the following message appears:
Posted on the
Duplicate thread... please open only one thread per topic and continue on the original:
https://helpcenter.websitex5.com/en/post/218850
I have notified Incomedia that you require assistance.
They should respond within 24-72 hours, excluding weekends. Your patience in the meantime is appreciated.
Many thanks!