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Giulio V.
Giulio V.
User

Purchased Object Not Showing Anywhere  en

Author: Giulio V.
Visited 146, Followers 1, Shared 0  

I purchased the the "Testimonial" Object this morning and it is not showing up. 

It says thanks for buying and instructs to go to step 4 to object management under Licence to install but it is not there.

What is going on?

Thank you to all.

Giulio

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3 ANSWERS - 1 CORRECT
Paul M.
Paul M.
Moderator
Best User of the month EN

Hello Giulio,

In the first instance please try updating the object list in the Object Management window as depicted in the screenshot below:

The object should then show up providing that you purchased it using the same WebSite X5 account as that of the software itself.  WebSite X5 uses the email address to differentiate between various accounts.

If you continue to have difficulty then please let us know and we will request assistance directly from Incomedia.

Kind regards,

Paul

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Posted on the from Paul M.
Aleksej H.
Aleksej H.
Moderator

Hello.Try closing and reopening the program, and then do what Paul M. wrote.

I recommend running the program as administrator. And before that, temporarily disable the antivirus and firewall (for experiment).

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Posted on the from Aleksej H.
Giulio V.
Giulio V.
User
Author

Thank you for your support it Worked!

Thank you for being there to help us.

Giulio

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Posted on the from Giulio V.