I forgot my password, and cannot enter. 
Author: Gro K.
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How do I get a new password?
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@Gro K
S'il s'agit du MDP du forum, c'est sur cette page.
@+AX.
@Gro K
S'il s'agit du MDP du forum : https://helpcenter.websitex5.com/fr/mot-de-passe-oublie
@+AX.
Hello.
"I forgot my password, and cannot enter." - where exactly can you not enter?
Hi!
If you want to set a new password for your Help Center account, you can proceed from the following page: https://helpcenter.websitex5.com/profile/settings
Thanks! Kind regards.
You obviously have your password to your website X5 account because you logged in here. If you mean you can no longer upload your website you need to contact your host so they can provide it or reset it for you.
Perhaps you have lost your license key to re-install V12? If this is the case you can get your license from your profile (top right) under licenses.
If it is some other issue, please advise.