I've just purchased the 2020.1 version and an update is available, when attempted if fails stating the app is running. 
Author: Bob S.
Visited 1447,
Followers 1,
Shared 0
I have the x12 version installed and cannot uninstall because of errors. I've just purchased the 2020.1 version and an update is available. It will not install because the error shows the application is running. How do I get past this error? I have plenty of HD space and am logged in as a local administrator.
Posted on the
Bob, restart your PC and try again. If that fails, go to your profile (top right this screen) and in download get the latest version to install after a second restart.