"This page isn’t working” Message - HTTP ERROR 500.

Author: David T.

Visited 2027, Followers 1, Shared 0

Tags: 500,error,http,website x5 evo 2020.1

Hi,

I am using WebSite X5 and updated it to version2020.1.5 (64 bit) two days ago.

However, I am now unable to login and pages come up as “This page isn’t working” HTTP ERROR 500.

Please see pictures. I have uploaded the whole site several times but still have the same problem online.

Please advise.

Thank you.

Regards,

David

Posted on the 04/27/2020 08:12:41

3 ANSWERS - 1 USEFUL - 1 CORRECT

Paul M.

Moderator

Hello David,

What version of PHP are you running on your web server?

WebSite X5 2020.1 requires a minimum of PHP 7.1 to operate correctly.

Please also see the following thread regarding login issues currently affecting the Evo version only:

https://helpcenter.websitex5.com/en/post/225812

Kind regards,

Paul

Search the WebSite X5 Help Center

Posted on the 04/27/2020 08:14:06 from Paul M.

Colin W.

User

I had the same problem and checked the PHP version through the cpanel of my host server. I discovered that the host server was using PHP v 5.6. I was able to change it to v 7.2.

I changed my homepage back to .php instead of /index.html

I uploaded all the files.

Now my webpages with.php extension work.

My forms that send emails work

Shopping cart also allows paypal payment again.

Hope this helps

Kind regards

Colin

Posted on the 04/27/2020 08:24:09 from Colin W.

David T.

User
Author

Hi,

Thank you very much for both answers.

I downloaded and reinstalled version WebSite X5 Evo 2019.3.14 and imported my saved back-up copy of website

Everything is back to normal again.

Thanks again.

Regards,

David

Posted on the 04/27/2020 13:24:27 from David T.