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DENNIS S.
DENNIS S.
User

PAYPAL PAYMENTS  en

Author: DENNIS S.
Visited 240, Followers 1, Shared 0  

Am I right that in X5 Pro if someone pays using PayPal that an email goes to them and then they have to process their payment for the order?

If yes, why can't the order be processed when they order?

Dennis

Posted on the
8 ANSWERS - 3 USEFUL
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posted on the from Aleksej H.
Giuseppe Guida
Giuseppe Guida
User

Hi, maybe I did not understand very well but the payment through PayPal can be made when ordering when you get to this page, as you see below there is the PayPal "Pay Now" button and the user can pay the order...

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Posted on the from Giuseppe Guida
DENNIS S.
DENNIS S.
User
Author

The question is why isn't the paypal payment processed at the time they click the button. Why do they have to get an email and then pay thru paypal? This defeats the purpose of a "buy now" button. If they have to pay after receiving an email, this can create dropped sales. When I upgraded and purchased the X5 Pro I was told that the payment would go thru at the time of button push instead of a later email that was used for the buyer to process payment. I have digital downloaded products that are time sensitive, so a system with emails to the buyers to make payments just does not work for me.

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Posted on the from DENNIS S.
Giuseppe Guida
Giuseppe Guida
User

Dennis, in my example of an online site, just click on the PayPal button and continue with the payment of the Order, there is no need to wait for any email. Click on "Pay Now" and you can decide whether to pay with PayPal (if you have a PayPal account) or to pay with any other card if you do not have a PayPal account.
I really can't understand this aspect of the email that you have to receive and then pay with PayPal.
Could you publish the link to an online test of your e-shop? Even maybe a trial uploaded to a free space or a subfolder of your main domain so you can check. Thanks.

Try it yourself on my example:

http://www.bozzasito001.altervista.org/centroestetico01/tutti-i-prodotti.html

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Posted on the from Giuseppe Guida
Axel  
Axel  
User

@Giuseppe,

May be it's because with default Paypal payment , the customer needs to click on the paypal icon to go to the payment page.

If the customer don't click and go back into the site, the alone solution is to click into the received email or not ! And like said Dennis, the sale drop could be real, if the customer forget to click on this email.

So into my custom payments implemented into my demo: https://wsx5demo.afsoftware.fr the redirection to the payment web site can be done automatically.

here into the demo the delay is 15s, but in real life the delay could be 1s ....so it's immediate and the customer is landing directly on the payment page with NO CLICK !

With default paypal payment it's not possible to implemente this option. Only with custom payment (by credit card for all of them)

Enjoy !

Axel

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Posted on the from Axel  
DENNIS S.
DENNIS S.
User
Author

Axel, thanks for the explanation. It is exactly my point. If the buyer does not click the return to merchant button to be directed to my page, with the download link for the digital product, it becomes a nightmare. This is not unique, this happens very often with buyers, because they just don't read the entire page. Also PayPal does a terrible job of locating this link and the text is way too small.

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Posted on the from DENNIS S.
Incomedia
Stefano G.
Incomedia

Hello Dennis

You mentioned this:

Why do they have to get an email and then pay thru paypal?

This is actually not so. When your customer gets here:

He should be able to pay immediately by clicking the button. In the software, configure the email not to be sent before the payment is complete. This way, the user will receive no email before he actually paid:

Try this out and let me know if there's something still not working right for you

Thank you

Stefano

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Posted on the from Stefano G.
Axel  
Axel  
User

Stefano,

Dennis explanation is very clear :

.... "If the buyer does not click the return to merchant button to be directed to my page, with the download link for the digital product, it becomes a nightmare. This is not unique, this happens very often with buyers, because they just don't read the entire page" ....

It's why my custom payment, I can offer the possibility to go directly (with a timer) to the payment page.

With your integrated paypal solution, an auto redirection is not possible. It's a pity....

Could be a nice option to add for ALL payments (included or not ...) 

Axel

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Posted on the from Axel