I think it's better to look at the one.com helpdesk?

I just did a search through google;

Did you verify the mail adres?

https://help.one.com/hc/en-us/articles/360000934598-How-do-I-automatically-forward-email-to-another-account-

Hi

I went into control panel
selected emails from menu ,

then select your email and set forwarding from there to whatever email you add as forwarded.

worked for me

cheers

John

Both emails have been verified but stil not forwarding to the gmail account. One.com sent me a line of code to place in line 15 of the iemail.php code that web X5 creates and it just got worse so hopefully the program will began to work without having to get revision code from one.com for goodness sakes that also doesnt even work. 

This is getting ridiculous already. 

Hello A.J

I have used one.com for years. As it is required that the email belongs to the domain, I use a one.com email address. I only use this email address to get mails to my "real" email address.

The one.com email could be something like : ***

On this one.com webmail I make a forward to my mail - this could be a yahoo or a gmail address.

Advantage of this is, that you for a contact form or a webshop, could have mails forwarded to more addresses at the same time, just by making more than one forward on the one.com webmail.

I have done this for many sites over the years - and it functions.

But maybe INCOMEDIA have made something in the newer versions that makes it not function - I have it to function from ver. 11 to ver 19.

It is rather easy to check if it functions :

Check the inbox for the one.com webmail.

Do you get emails for the one.com email address?

If not - then it is not the forwarding that does not function - it is probably your setup in X5.

If the mail go into your one.com webmail - and it is not forwarded - then it is a problem at one.com.

Then check if the forward email address is OK. If it is OK - then one.com must tell what to do.

Hi John,

Ive been using one.com for years also and this is the first time I'm experienceng these issues. Every other websform is working properly except for with others.

Of course all email addresses addresses are set up as domain addresses and and as mentioned earlier  everything was being forwarded successfully to one.com webmail but not being successfully forwarded out to the 'verified' email addresses set up through one.com. And yeah, one.com has told me what to do by giving me a ine of code to impliment into line 15 of the produced imemail.php code that X5 publishes with the project but the siuation became worse after that as messages were then not even transfered to the webmail portal at one.com. 

I'm still waiting on word from Incomedia to figure out what's going on as I've sent them attachements and the suggested help code sent from one.com so that perhaps they can resolve this issue together. 

Hi Esahc,

Can you please send detailed instructions as to how and set this up and I'll give it a try. The buisness owners really need to start getting their messages from their customers and potential customers so this situaation has become extremely serious, but yet still no word from the private correspondences I've been sending to Incomedia on any recommendations on settings to fix this. Not good. 

Hi Esahc,

Update: I went through the process of linking the account with gmail using the one.com method and so far all the previous emails sent to the domains webmail are showing correctly. However, I just sent test emails from the website after setting it up and those are not showing on the webmail portal and thus not within gmail.

The code that one.com gave me to fix the issue of the published code by X5 seemed to have really messed things up even more.

AJ, I do not understand why any code from one.com is necessary I am sorry. I have also never gone to the trouble of linking a gmail account to a domain mailbox.

You have a mailbox on your domain (eg accounts at yourdomain.com), you can view these emails via webmail, but you can also retrieve them with any mail client using either imap or pop (https://help.one.com/hc/en-us/articles/360007365798-How-do-I-update-my-POP-mail-server-settings-) For gmail you need a pop account

Now simply go to gmail (settings, accounts and import, check mail from other accounts) select import emails from other account and fill in the blanks.

Gmail will check the domain email account fairly regularly and retrieve any new emails (it is up to you whether or not you leave a copy on the server, I seldom do)

Hi Esahc,

Yeah I don't understand why one.com would find it neccessary to have me impliment code either perhaps that's a question specifocally for them. 

In regards to  domain webmail accounts vs other accounts such as hotmail, gmail, yahoo, etc, many clients want emails forwarded from their domain accounts seamlessly to the accounts they are most familiar with and use most often this is nothing new. 

As mentioned in my previous post, I had already 'went through the process of linking the account with gmail using the one.com" so it wasn't neccessary to list the process again for me here but I thank you for your willingness to help nonetheless.

Thanks again and hope all is well.

Kind Regards,

AJ

AJ, it should be of concern that the emails are missing however. I have had the situation where google effectively blacklisted email from a domain email account because email to that address automatically got forwarded to gmail. Gmail does not like being force fed :-)

Good luck!

Yes, something of this nature should be of concern Esahc, thank you.