Chris D.

User

Download Button object not incrementing

Author: Chris D.

Visited 1380, Followers 1, Shared 0

Tags: button,download,website x5 evo 2021.1

Hello.

I recently bought WebSiteX5 Evo 2021.

I imported a project into it from V12.

I made a new page with the 'Download Button' object.

When I'm live on the internet and I download, I see the counter increment.

But, if I referesh the page, it goes back to the 'Starting number'.

It seems that the counter is not being saved at server side.

My older pages with the same download button increment and stay, no problem.

Can anyone shed any light on this for me please?

Many thanks.

Posted on the 03/19/2021 23:34:14

19 ANSWERS

Aleksej H.

Moderator

Hello.

Please provide a link to the site.
What version of PHP do you have? I recommend 7.2-7.4.
Delete all site files from the hosting and upload the site again.
Clear your browser cache and check.

Posted on the 03/20/2021 06:06:38 from Aleksej H.

Axel

User

Before export, re-create all the project by CTRL + Preview

Posted on the 03/20/2021 09:32:13 from Axel

Chris D.

User
Author

Hello.

I did CTRL + Preview

I uploaded ALL files.

The counter for this one page does not save at server side.

Here is the page > https://niftytools.co.uk/alarm-manage.html

The page is currently hidden - Not ready for public yet

Thank you in advance for you time looking.

Posted on the 03/20/2021 12:00:04 from Chris D.

Chris D.

User
Author

I found this error in my server log files:

[17-Mar-2021 22:46:19 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50

[17-Mar-2021 22:46:19 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49

PHP Version = 7.2.34

Posted on the 03/20/2021 13:14:51 from Chris D.

Axel

User

For me your link works fine

Posted on the 03/20/2021 14:07:44 from Axel

Chris D.

User
Author

But, if you refresh the page, or come back later, or use a different browser, it will go back.

Posted on the 03/20/2021 14:39:11 from Chris D.

Axel

User

Try to find your object name: here pluginAppObj_62_05 (Chrome inspect) and after on your website go to the object directory.

Similary displaying will be

The .txt file is the file where the count is increased .. This file changes after each download.

Check from your side if true !

Hope this helps

Enjoy !

Axel

Posted on the 03/20/2021 15:28:15 from Axel

Chris D.

User
Author

I found a different numbered object folder for it:

The file contain '6'

Posted on the 03/20/2021 15:43:39 from Chris D.

Axel

User

Click several time to download (with x browsers) your file.

The txt file is always at 6 ?

Posted on the 03/20/2021 15:53:16 from Axel

Chris D.

User
Author

I just clciked over and over. The page showed 11. When I refresh the page, it goes back to 6.

But, it started at 3, so it's kind of working, but not every time for some reason.

It's odd.

Posted on the 03/20/2021 17:18:11 from Chris D.

Axel

User

No more idea.

Pls wait an Incomedia technician !

Posted on the 03/20/2021 17:45:01 from Axel

Chris D.

User
Author

OK. Will do. Thank you for your time Axel.

Posted on the 03/20/2021 18:21:08 from Chris D.

Stefano G.

Incomedia

Hello Chris

The Object simply writes a new number into the file whenever a download is started. It seems really weird that if it works once, it doesn't twice.

I've tested this on your website from a couple of devices and browsers, and it worked

Can you test this again and see if the issue persists?

Thank you

Stefano

Posted on the 03/22/2021 16:08:33 from Stefano G.

Chris D.

User
Author

Hello. I clciked the download button three time and I see this:

Then, I refresh the page and see this:

I'm somewhat confused, as you can imagine.

Could it be my fault?

Posted on the 03/22/2021 18:27:29 from Chris D.

Chris D.

User
Author

I don't know if this is of any help/clue, but my server PHP Error log grows from 0 to 2G in less than a week, filled with these:

[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49

Posted on the 03/22/2021 19:23:52 from Chris D.

Axel

User

Hello Chris,

Are you sure to have the "read / write" rights on this ???? home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php

Please check with your provider !

Enjoy!

Axel

Posted on the 03/22/2021 22:02:27 from Axel

Chris D.

User
Author

This right?

Posted on the 03/22/2021 22:48:58 from Chris D.

Chris D.

User
Author

Posted on the 03/22/2021 22:51:25 from Chris D.

Axel

User

My suggestion is to delete your actual download button object and to recreate a new one to check if same error.

Posted on the 03/23/2021 10:54:32 from Axel