Hello.

1. Please provide a link to the site.
2. What version of PHP do you have? I recommend 7.2-7.4.
3. Delete all site files from the hosting and upload the site again.
4. Clear your browser cache and check.

Before export, re-create all the project by CTRL + Preview 

Hello.

I did CTRL + Preview

I uploaded ALL files.

The counter for this one page does not save at server side.

Here is the page > https://niftytools.co.uk/alarm-manage.html

The page is currently hidden - Not ready for public yet

Thank you in advance for you time looking.

I found this error in my server log files:

[17-Mar-2021 22:46:19 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50

[17-Mar-2021 22:46:19 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49

PHP Version = 7.2.34

For me your link works fine

But, if you refresh the page, or come back later, or use a different browser, it will go back.

Try to find your object name: here pluginAppObj_62_05 (Chrome inspect) and after on your website go to the object directory.

Similary displaying will be 

The .txt file is the file where the count is increased .. This file changes after each download.

Check from your side if true !

Hope this helps

Enjoy !

Axel

I found a different numbered object folder for it:

The file contain '6'

Click several time to download (with x browsers) your file.

The txt file is always at 6 ?

I just clciked over and over. The page showed 11. When I refresh the page, it goes back to 6.

But, it started at 3, so it's kind of working, but not every time for some reason.

It's odd.

No more idea.

Pls wait an Incomedia technician !

OK. Will do. Thank you for your time Axel.

Hello Chris

The Object simply writes a new number into the file whenever a download is started. It seems really weird that if it works once, it doesn't twice.

I've tested this on your website from a couple of devices and browsers, and it worked

Can you test this again and see if the issue persists?

Thank you

Stefano

Hello. I clciked the download button three time and I see this:

Then, I refresh the page and see this:

I'm somewhat confused, as you can imagine.

Could it be my fault?

I don't know if this is of any help/clue, but my server PHP Error log grows from 0 to 2G in less than a week, filled with these:

[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49
[22-Mar-2021 14:21:08 UTC] PHP Warning: fread() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 50
[22-Mar-2021 14:21:08 UTC] PHP Warning: feof() expects parameter 1 to be resource, boolean given in /home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php on line 49

Hello Chris,

Are you sure to have the "read / write" rights on this ???? home/niftytoolsco/public_html/pluginAppObj/pluginAppObj_31_09/download.php

Please check with your provider !

Enjoy!

Axel

This right?

My suggestion is to delete your actual download button object and to recreate a new one to check if same error.