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DAT NG
DAT NG
User

Please help, I can't open my project?  en

Author: DAT NG
Visited 415, Followers 1, Shared 0  

I can't open my project. I've tried deleting the program and reinstalling it but it doesn't open either.
I hope WebsiteX5's user and support community can help me.
Thanks!

Posted on the
4 ANSWERS - 1 CORRECT
Esahc ..
Esahc ..
Moderator

DAT NG

Where is the project stored (this can be found under preferences)? If it is in documents, is this inside one drive? If so, are you logged into one drive? Perhaps drop box? Or is it on a drive no longer accessible to WX5 (perhaps network or USB drive?

If your project is per chance on one drive or similar synchonised folder, please move it. This has been known to cause issues in the past.

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Posted on the from Esahc ..
DAT NG
DAT NG
User
Author

Thanks! I have fixed the problem. Wishing everyone good health to overcome the Covid-19 crisis.

I Love Websitex5, I Love Incomedia

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Posted on the from DAT NG
Esahc ..
Esahc ..
Moderator

. . . . . . . in case it helps others, what was the problem?

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Posted on the from Esahc ..
DAT NG
DAT NG
User
Author

Common errors when not opening WebsiteX5 project. It may be related to Microsoft's OneDrive service. It's best not to sync the Documents/ Incomedia/ WebsiteX5 folder... Let the folder containing the above path be a folder (Available on your computer) and don't sync it on OneDrive or other folders. applications and other cloud services.

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Posted on the from DAT NG