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Nigel B.
Nigel B.
User

Discounted Products Not Showing in Product Search  en

Author: Nigel B.
Visited 1682, Followers 1, Shared 0  

Hi Incomedia,

I have set my website www.thetahealth.co.za to display both "new" and "discounted" products in the "shopping cart: search" function but the "discounted" products won't show. The "new" products show fine.

1. I have set the discounted product (see image)

 

2. This is what I get in "preview mode" and all if fine.

3. This is online and when the "discounted products" is ticked I get "No Results".

4. But this image is from a different web page that has a "product catalogue object" set up and it works fine here.

  • So I know the discounts are set up correctly as they display on other pages except the Shopping Cart: Search.
  • I have tried other alternative discount ribbons and positions but still doesn't work in the Shopping Cart: Search.
  • I've tried unticking and ticking the various elements in the Shopping Cart: Search but still doesn't work.
  • I've never used this function until recently so not sure if it ever worked.

Can you assist?

Thanks, Nigel

Posted on the
13 ANSWERS - 2 USEFUL
Aleksej H.
Aleksej H.
Moderator

Hello. Clear your browser cache after uploading your site to hosting. If it doesn't help:

1) Remove all site files from hosting.

2) Hold down the CTRL key and, without releasing it, press the preview button.

3) Reload the entire site.

4) Clear your browser cache after uploading your site to hosting.

Read more
Posted on the from Aleksej H.
Nigel B.
Nigel B.
User
Author
Aleksej H.
Hello. Clear your browser cache after uploading your site to hosting. If it doesn't help: 1) Remove all site files from hosting. 2) Hold down the CTRL key and, without releasing it, press the preview button. 3) Reload the entire site. 4) Clear your browser cache after uploading your site to hosting.

Hi Aleksej, thanks for your response. I did as you suggested (steps 1-4) but still it's not working. It's odd that the "New products" function works but not the "Discounted products" function. Any other suggestions?

Read more
Posted on the from Nigel B.
Aleksej H.
Aleksej H.
Moderator

Try different PHP versions on hosting.For example, 7.3 and 7.4.

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Read more
Posted on the from Aleksej H.
Nigel B.
Nigel B.
User
Author
Aleksej H.
Try different PHP versions on hosting.For example, 7.3 and 7.4. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Thanks Aleksej. I have my PHP version set to 7.3.25 which is the highest on my hosting right now. I'll wait for Incomedia to respond. Thanks for your help :)

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Posted on the from Nigel B.
Andreas S.
Andreas S.
Moderator
Best User of the month DE

Is the checkmark set in the properties of the search page for "Show news" ??

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Posted on the from Andreas S.
Nigel B.
Nigel B.
User
Author
Andreas S.
Is the checkmark set in the properties of the search page for "Show news" ??

Yeah. They are all ticked to be shown.

Read more
Posted on the from Nigel B.
Incomedia
Stefano G.
Incomedia

Hello Nigel

This situation is probably related to an issue introduced with the latest update. Please check this out and let me know if this is so for you too

If you set a product as Discounted and then go to the Cart Search page, do you see the price with the slash on it or not?

If not, then this is definitely the issue I mentioned and  that is currently being fixed

Keep me posted here if this is your case too

Thank you

Stefano

Read more
Posted on the from Stefano G.
Nigel B.
Nigel B.
User
Author
Stefano G.
Hello Nigel This situation is probably related to an issue introduced with the latest update. Please check this out and let me know if this is so for you too If you set a product as Discounted and then go to the Cart Search page, do you see the price with the slash on it or not? If not, then this is definitely the issue I mentioned and  that is currently being fixed Keep me posted here if this is your case too Thank you Stefano

Hi Stefano. I can only check it in preview mode as the discounted products in the cart search don't show online. But in preview mode it does have the slash through the full price and then displays the discounted price as usual.

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Posted on the from Nigel B.
DIERICK Gunther
DIERICK Gunther
User

Hi Aleksej,

I see that there is already a PHP version available, version 8.0. Can I just change this and will the site continue to run optimally? I have the same problem with the search function. In the preview everything seems ok but after uploading the discounts are not visible.

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Posted on the from DIERICK Gunther
Andreas S.
Andreas S.
Moderator
Best User of the month DE

I have tested it on me and only the novelties are displayed

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Posted on the from Andreas S.
Aleksej H.
Aleksej H.
Moderator
DIERICK Gunther
Hi Aleksej, I see that there is already a PHP version available, version 8.0. Can I just change this and will the site continue to run optimally? I have the same problem with the search function. In the preview everything seems ok but after uploading the discounts are not visible.

Hello. You can try. But as Stefano G. wrote: "This situation is probably related to an issue introduced with the latest update. Please check this out and let me know if this is so for you too

If you set a product as Discounted and then go to the Cart Search page, do you see the price with the slash on it or not?

If not, then this is definitely the issue I mentioned and that is currently being fixed".

Read more
Posted on the from Aleksej H.
Andreas S.
Andreas S.
Moderator
Best User of the month DE

One of the goods has a discount and is still displayed as new!But I have the Professional V2021.3.4.Maybe I don't understand the problem either!

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Posted on the from Andreas S.
Incomedia
Stefano G.
Incomedia

Hello Nigel

I would like to inform you that an update is available for testing which addresses your issue, should you be part of the BETA program.

You can read more about it here in case you are not and wish to join:

http://beta.websitex5.com/

If you have the chance to test it out, please leave me a feedback here

Thank you

Stefano

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Posted on the from Stefano G.