WebSite X5Help Center

8 ANSWERS - 1 USEFUL - 1 CORRECT
Andre E
Andre E
Moderator

Hello Tamas,
i just tested and i got all products, else try a reset of pc, start only x5 and try again.

let me know....

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Posted on the from Andre E
Tamás F.
Tamás F.
User
Author

Thanks, but there ii not any changiing. I restarted my PC and I uploaded my website (webshop) on my server. The product.csv is emty. Only the header of the file can be seen.

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Posted on the from Tamás F.
Axel  
Axel  
User

Hello Tamas,

I believe that it is mandatory to have a picture for each product and page description too.

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Posted on the from Axel  
Tamás F.
Tamás F.
User
Author

Hello Axel,

Every product have picture. Description is not manadatory, it is optional. On my webshpo every produkt have link to a webpage, that contains the description.

Regards, Tamas

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Posted on the from Tamás F.
Axel  
Axel  
User

Hello Tamas,

Picture & Page description are  mandatory to be compliant with FB and the CSV export file.

Was said by Stefano during his webinar on this new functionnality.

Wait a comment from Stefano ?

Does a moderator can marked this post to Incomedia, pls  ?? to confirm or not ...

Enjoy!
Axel

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Posted on the from Axel  
Andre E
Andre E
Moderator

I have set this post for Incomedia to respond, in the meantime, check if you start x5 as admin (right mouse button on x5 start icon), and try that. 

Try also for test to nake a new project, add 1 product nothing more and try the download, do you see then the 1 product added? I just did this test and see the product in the download.

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Posted on the from Andre E
Tamás F.
Tamás F.
User
Author

Dear Andre and Axel,

Thanks for your advise. You are right!

Itis deceptive to mark the description as optional. Please look at my picture enclosed.

Regar ds,

Tamas Fodor

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Posted on the from Tamás F.
Andre E
Andre E
Moderator

Great, i will set the help for Inco off.

Thanks for the feedback

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Posted on the from Andre E