WebSite X5Help Center

 
Wayne B.
Wayne B.
User

Pixabay not able to be accessed  en

Author: Wayne B.
Visited 806, Followers 1, Shared 0  

When using my Pro 2019.2.9. I tried to get an image from Pixabay (that I should have free access to because I paid for the Pro version) but it says "connection unavailable". I got the same message last week when I tried to do the same thing and that's why I waited a while in case this was a temporary issue.

It wasn't a problem last time I updated my site several weeks ago. Can anyone advise me of what to do to restore access?

Posted on the
4 ANSWERS - 1 CORRECT
Aleksej H.
Aleksej H.
Moderator

Hello. I checked the access in 2022.1.7. It seems everything is fine. Try this:
1) Temporarily disable your antivirus firewall or any other protection.
2) Do not use a proxy or VPN.
3) Run the program as administrator.
4) Update the program to the latest stable version.

Read more
Posted on the from Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi!

I confirm I have reported this issue. 

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Incomedia
Elisa B.
Incomedia

Hi there!

The issue has been fixed, if you check now you should be able to correctly load the Online Library Images. 

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Wayne B.
Wayne B.
User
Author

Thank you - I can confirm that it has been fixed.

Read more
Posted on the from Wayne B.