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David S.
David S.
User

Mix up with domain hosting renewal.  en

Author: David S.
Visited 279, Followers 1, Shared 0  

My X5 subscription and domain hosting expired. Mainly due to having received no reminders from Incomedia.

On discovering this, I went on line, possibly in haste, and renewed X5 and hosting. However the domain hosting has not renewed in my minster-gothic.com but as https://david-smith2.websitex5.me

Hence when trying to upload my minster-gothic.com website I am still being told that the hosting needs to be renewed. 

Help please!

Posted on the
10 ANSWERS
Aleksej H.
Aleksej H.
Moderator

Hello. If you have already paid for the license for the program and hosting, check your domain settings. Since you are using your own domain and have received a new hosting, your domain settings may need to be updated.

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posted on the from Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi David!

We could possibly transfer the domain you had connected to the expired webspace to the new one which is currently active, however you would need to re-set the e-mail addresses, do you confirm we can proceed anyway?

Thanks! Kind regards.

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Posted on the from Elisa B.
David S.
David S.
User
Author

Yes Elisa, please do transfer to the new one which is currently active as https://david-smith2.websitex5.me

I would hope that you would then be able to give me instructions as to how to re-set the email addresses.

Thank you in advance.

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Posted on the from David S.
David S.
David S.
User
Author

Hi Elisa, have you tried to transfer the domain I had connected to the new one yet? It is still not accessible on line as www.minster-gothic.com. Thank you.

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Posted on the from David S.
Incomedia
Elisa B.
Incomedia

Hi David, 

I will keep you posted, thank you. 

Kind regards

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Posted on the from Elisa B.
David S.
David S.
User
Author

Thank you Elisa B. For info, I have managed a temporary work-around by redirecting minster-gothic.com from the domain name host (one.com) to https://david-smith2.websitex5.me/ but it is not ideal as it is showing as "Not Secure" in the address bar. 

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Posted on the from David S.
David S.
David S.
User
Author

For attention Elisa B. Still waiting for your response regarding :-

"Hi David!

We could possibly transfer the domain you had connected to the expired webspace to the new one which is currently active, however you would need to re-set the e-mail addresses, do you confirm we can proceed anyway?"

It's been a month now. My website is still showing "not secure" in browsers and anyone who has our site saved as https://www.minster-gothic.com will be getting an error page. My web visits/page views are down to almost zero!

Please help. Thanks in advance.

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Posted on the from David S.
Incomedia
Elisa B.
Incomedia

Hi David, 

sorry for keeping you wait. We tried to see whether there was a way for us to perform this operation, but because you have connected the domain via DNS I fear you will have to re-set it yourself on your hosting panel directly, I am sorry about this. 

Thanks! Kind regards.

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Posted on the from Elisa B.
David S.
David S.
User
Author

Thank you Elisa. Are there any instructions anywhere as to how to do this? Thank you.

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Posted on the from David S.