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David B.
David B.
User

How to Restore backup files  en

Author: David B.
Visited 3530, Followers 3, Shared 35  

Hello,
I have suffered a meltdown and had to reinstall, nuff said!


I have reinstalled vers 9 evo but cannot load my project as file corrupt.

I have a folder containing Preview,Upload,backup.iwprj,metadata, preview and project.iwprj

I have tried to follow a previous post to start a new project and then export and overright the project.iwprj file, but there is no files other than a single iwzip file that is not a folder.

How do I use the files I have to reinstate my projects please?

In simple steps & terms please.

Thank you

Posted on the
10 ANSWERS - 1 CORRECT
Nadeem Shakir
Nadeem Shakir
User

Re hello , this is the same story with me . Actually i changed my computer and reinstalled software in new computer. Software is working in excellent condition but unfortuantely, vers 9 cannot load my project files. i also have following folders includings preview, upload, backup,iwprj,metdata, perview project,iwprj. 

I also have tried so many time to follow my previous post to start a new project but unfortunately it could not be succesful in to the software to upload the project files so for until it not open then can't do nothing. 

any one can be please provide sincere help to reinstate my projects please

also in simple steps and terms 

Thanks you 

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Posted on the from Nadeem Shakir
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Noemi W.
Incomedia

Hi David B. and  Nadeem Shakir,

please go in step 0 "Preferences" and you will see the path of your  "projects folder". There you will find the folder containing Preview,Upload,backup.iwprj,metadata, preview and project.iwprj.

Ou should cancell al of those files and copy the backup.iwprj. After taht rename backup.iwprj into project.iwprj in order to restore the backup files.

Kind Regards,

Noemi

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Posted on the from Noemi W.
David B.
David B.
User
Author

Thank you Noemi,

I have tried that, butwhen I try t import the project, I browse to the folder with project.iwprj in it, but the file cannot be seen. Although I can see it plainly in file explorer.

I take it that I am supposed to import the project file in step 2 project selection.

Kind Regards

David 

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Posted on the from David B.
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Samantha M.
Incomedia

Hi! Please rename the file into ''project.iwprj'' and import it in the ''project selection'' section, then let us know if you still have the same issue.
Thanks!

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Posted on the from Samantha M.
David B.
David B.
User
Author

Hi Samantha,

Thanks for your help. Tried as you say but, get the "An error has occurred loading your project" popup as per screenshot

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Posted on the from David B.
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Samantha M.
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David! Your program isn't up to date! Just saw that now! This is probably the reason why you are having problems. Please update and let me know what happens. If you where working with the old version also on your old computer the error could pop out again.

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Posted on the from Samantha M.
David B.
David B.
User
Author

Hi Samantha,

I set the evo9 installation on old computer with update, and files I have are from updated evo9 project (Feb 2012).

I installed evo9 and to be honest thought I did update it, I saw an update was available , but presumed it was another further update so didn't want to use it in case it caused problems with the backup.

Now updated, but same problem still exists, see screen shot.

Best Regards

David

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Posted on the from David B.
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Noemi W.
Incomedia

Hi David B.,

I sugegst you to send us your .iwprj (in a zip folder).

Our software developers will analyse the project file.

Please send it to file@answers.websitex5.com and put Noemi and the post number 25524 in the subject of your e-mail.

Thank you!

Noemi

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Posted on the from Noemi W.
David B.
David B.
User
Author

Hi Noemi,

Where do I send the file to?

You say Please send it to ***  ?  what is ***?

If 'tis secret you may email me at my default email and I will reply with file.

Thank you

David

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Posted on the from David B.
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Noemi W.
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Hi David,

the e-mail address is file("at")answers.websitex5.com .

Kind Regards,

Noemi

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Posted on the from Noemi W.