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Antonio R.
Antonio R.
User

No connection with incomedia server  es

Author: Antonio R.
Visited 1535, Followers 1, Shared 27  

Hi, I have just purchased the Website x5 evolution 9 and when trying to register it, showa a message that it can connect to incomedia server. Could you provide some help with that? Thanks!!

Posted on the
4 ANSWERS - 1 CORRECT
Incomedia
Riccardo P.
Incomedia

Hi Antonio,

disable the windows Firewall and antivirus, and run the program with "run as administrator".

HolaAntonio,

deshabilitarel Firewall de Windowsy el antivirusy ejecute elprograma con"ejecutar como administrador".

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Posted on the from Riccardo P.
Antonio R.
Antonio R.
User
Author

Dear Riccardo,

Many thanks for your support.

I have tried as you indicated but all I got is the same message after including the code: it can not connect to the server.(Please, check picture attached)

Any other idea is welcome!

Kind Regards,

Antonio

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Posted on the from Antonio R.
Incomedia
Riccardo P.
Incomedia

Hi Antonio,

check you internet connection and verify if the firewall is disable.

Have you run the program with right click and selected "run as administrator".

HolaAntonio,

comprobar quela conexióna Internety verificarsi el firewallestá desactivado.

¿Haejecutar el programa conel botón derechoyselecciona"Ejecutar como administrador".

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Posted on the from Riccardo P.
Antonio R.
Antonio R.
User
Author

Sorry Ricardo for late reply and thanks a lot for your support!!

It was a problem with the internet proxy we use and it is already sorted:)

Kind Regards,

Antonio

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Posted on the from Antonio R.