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Ivan M.
Ivan M.
User

X5 2023.3.5  en

Author: Ivan M.
Visited 1035, Followers 1, Shared 0  

Hi guys,

do you have the same experience, after I updated X5 from previouse version to 2023.3.5, it freezes almost everything. Adding pictures - freezing, adding texts - freezing, editing text - freezing. How can I downgrade to functional version?

Thank you

Ivan

Posted on the
9 ANSWERS
Daniel W.
Daniel W.
User

I did an update but there are no problems for me.

For older versions, click on the username in the top right corner and select “My Profile”. Here you can download the old versions under “Download”.

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Posted on the from Daniel W.
Incomedia
Elisa B.
Incomedia

Hi Ivan, 

thank you for getting in touch.

Do you have many empty cells on your pages? If so, please add Objects, which you don't necessarily have to edit, so to avoid having completely empty cells.

Thanks! Kind regards.

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Posted on the from Elisa B.
Ivan M.
Ivan M.
User
Author

Hi Elisa,

while adding pictures to the grid it is freezing. It takes more than 5 minutes to insert one picture, what I consider as too long to work on anything. I have reduced the number of empty cells to certain amount, the remain empty cells are just, what I need to work on. After adding first picture (after 5 minutes) it freezes totally, I m not able to do anything, just closing program with task manager of the Windows. 

After restarting the program, no changes are saved, and it freezes again, it takes again 5 minutes to add first picture and freezes right after getting to add the second one. 

How can I downgrade the version to previouse one? 

Thank You

Ivan

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Posted on the from Ivan M.
Ivan M.
Ivan M.
User
Author

Hi Daniel,

thank You for your reply. 

DO I need to uninstal whole X5 prior to instal older version, or is it going automatically? 

Thank You

Ivan

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Posted on the from Ivan M.
Daniel W.
Daniel W.
User

You can also install the old version without deleting the new version, you will then have 2 different versions on the computer.

However, you cannot use the old version to edit projects that have already been edited with the new version.

However, if you created a backup when updating and converting the old projects, you can work with the backup of the old version.

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Posted on the from Daniel W.
Ivan M.
Ivan M.
User
Author

Hi Daniel,

thank you. I ll do that, luckily I have not deleted the project made in older version. I hope Incomedia will solve the bug of newer version soon... 

Have a good one.

Ivan

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Posted on the from Ivan M.
Esahc ..
Esahc ..
Moderator

Ivan, 2023.2.x and 2023.3.x can co-reside on your PC, but to the best of my knowledge 2023.3.4 cannot co-reside with 2023.3.5 (I can provide 2023.3.4 if you wish, but it will overwrite 2023.3.5).

If your problems are related to empty cells on page/s, then it is simply a matter of adding objects, this should not take much if any time or effort as long as you do not add content to each object. If you have unused rows or columns these can be deleted even more quickly.

I am aware of similar delay issues caused by users working off a synchronised folder (eg google drive or more likely onedrive).

Lastly, if the project is still problematic, then go to step 5, export project. Then restart WX5 and select import (the new iwzip). This will not overwrite the existing project and has been known to rectify these issues in the past.

Your delay problems are not due to a bug in v2023.3.5, rather they are most likely related to a long standing issue in WX5 when dealing with the above.

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Posted on the from Esahc ..
Jack R.
Jack R.
User

I had several problems with 2023.5 after updating with PayPal and clients not receiving emails, etc. The solution, so far, has been to update PHP to version 8.0

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Posted on the from Jack R.
Ivan M.
Ivan M.
User
Author

Hi guys,

Thank you for the answers. 

I realized the problem is appearing when I work on older projects (made in previouse version 2023.2.) Strange. When I work on new projects in 2023.5 everything seems to be normal and runs smoothly. 

So I will use older version of X5 to modify older projects and newer version to work on new projects. 

Thank You.

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Posted on the from Ivan M.