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M. Kalem
M. Kalem
User

" Saving Project and updating files " page Freezing at the end  en

Author: M. Kalem
Visited 659, Followers 1, Shared 0  

" Saving Project and updating files " page Freezing at the end; in % 100

X5 pro 2024.1 version

Hosting: Contabo

Cpanel use 

X5 uninstall and install again but still the same

where should I search for the problem?

thanks

Posted on the
13 ANSWERS
Daniel W.
Daniel W.
User
Best User of the month EN

I also have the current Pro version and the export runs quickly, but yesterday it stalled at 97% a few times and took a very long time to complete the export.

With further exports everything went back to normal.

I have no idea what caused exports to stall.

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Posted on the from Daniel W.
Esahc ..
Esahc ..
Moderator

M. Kalem

I once had this issue caused by "too many" temporary files. You could run disk cleanup (click on search in taskbar and type disk clean) to remove redundant files.

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Posted on the from Esahc ..
M. Kalem
M. Kalem
User
Author

small resistance, after Interestingly worked.

thank you; Chase Computers...

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Posted on the from M. Kalem
M. Kalem
M. Kalem
User
Author

Unfortunately, this method not working anymore,

additionally tried :

1- checked firewall; allowed for Incomedia

2- checked antivirus program and dependents: to allow Incomedia

3- install the last update from Incomedia

Result:

continue to freeze at the end.

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Posted on the from M. Kalem
Daniel W.
Daniel W.
User
Best User of the month EN

Maybe wait 10 or 15 minutes and drink coffee, watch TV or do something similar – will it work?

I simply waited a few times until WebSiteX5 was finished and then everything went back to normal.

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Posted on the from Daniel W.
M. Kalem
M. Kalem
User
Author

1 day I left and came back after 5 hours, still the same.

EXPORT IN PROGRESS last phase ( SAVING PROJECT AND UPDATING FILES ) IS Freezing.

No Move

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Posted on the from M. Kalem
Daniel W.
Daniel W.
User
Best User of the month EN

I have now updated to the pro version 2024.1.6 and added another page to a test site and exported it completely to the Internet - that was quick.

I then loaded my demo shop and exported it completely to the Internet - that was also quick.

Maybe the Incomedia employees should take a look at the website.

To do this, send the project as an IWZIP (5 Export > Export Project) by email to Incomedia via Wetransfer.com if the Incomedia employees provide their email address here in the post, so that it can be ruled out that there is an error in the project.

Incomedia employees should be online here during office hours in Italy.

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Posted on the from Daniel W.
Incomedia
Eric C.
Incomedia

Hello,
the IWZIP file can be sent to sales @ incomedia.eu (without the spaces).

Eric

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Posted on the from Eric C.
M. Kalem
M. Kalem
User
Author

Good days 

Already sent a day before

any update?

everything cleared and re install again including hosting server.

its getting worst.

use Core FTP LE ( which Cpanel Forcing to us) 

Filezilla is better 

but all not practical, many tasks to do

should I format the computer finally?

what is causing this any idea?

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Posted on the from M. Kalem
M. Kalem
M. Kalem
User
Author

Just realised 

CPanel comes without PHP installed

you need to find and install it,

Hopefully it will work

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Posted on the from M. Kalem
Incomedia
Eric C.
Incomedia

Hello Mahmut,
I made a test export for the project, but did not run into the same issue, so there might be a local factor impacting this.
Do you have a different network available, to check if it may be an issue with the connection you used during the export?
If the result is the same, you could also check the outcome after a reinstall of the software with some additional steps:

1) Uninstall the software in the standard way, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 - Pro).
3) Restart the PC.
4) With the antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2024.1/wsx5_pro.exe

Eric

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Posted on the from Eric C.
M. Kalem
M. Kalem
User
Author

Hi Incomedia and Eric C.

Thanks for instructions, I followed up all.

tried almost 1 month. To be sure

Most of the times problem persist.

rare times goes well.No clue what is causing the matter.

Mostly Freezes : PLUGIN APP OBJECTS>>> custom CSS

as like as photo:

If I check the hosting, files with filezilla FTP, these CSS' s already uploaded.

For your info,

MKalem

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Posted on the from M. Kalem
John S.
John S.
User

Wild shot: 

Use Ctrl+preview before upload.

Then use "All files" when uploading.

Does this make a difference?

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Posted on the from John S.