Generic error 
Author: Gabriela R.
Visited 659,
Followers 1,
Shared 0
I have installed Paypal to my webshop, everything went well, but if i want to make a trial buy, i get an Generic error when i press Buy now. i did put the php for error showings to off in my providers admin. any other ideas what the problem could be that i cannot buy on my webshop?
Posted on the
Hello Gabriela,
examining the page during checkout, it seems that an error related to currencies occur.
Did you customize the currency list in some way?
Eric
Author
Hej Eric, i dont think so but i will double check in the morning if something happened there. as far as i know i should be on DKK but maybe ithas to do with the fact, that i have used Euro when i lived in holland and before that, originally i have used swiss francs as as lived there even before. so maybe somewhere inthe background? i will check in the morning and if i cannot find it, i get back, thanks so far.
Author
Hej Eric, i did check my currency in Shopping cart and it is on DKK Danish Kroner, thats what it needs to be. Where ells can i find currencies or somethings that can be changed? i have checked my Paypal account too, and there i have DKK active aswell. do i need a separate Databank for the shopping cart or anything like that?
would be nice to get some help here. thank you
Hello,
could you provide me with a copy of the project so that I can investigate more closely?
You can export it in Step 5 - Export, choosing the Export the project option to generate an IWZIP file.
You can then upload the file with WeTransfer.com or similar services, and provide a download link at sales @ incomedia.eu (without the spaces).
Thank you.
Eric
Hello Gabriela,
I have exported your project on a WebSite X5 Hosting as a test, and although the console errors appear, the checkout works as intended.
I am going to investigate on whether they may still be related, but I would first of all check the situation on the server's side, as the purchase can be completed if the website is hosted elsewhere.
What version of PHP is set on the web space?
Eric
Author
Hey Eric, i am using PHP 8.2, my host is one.com
Hello Gabriela,
could you switch to PHP 8.1, which is the latest fully compatible one with v2022.3 of the software?
Eric
Hello Gabriela,
we have also examined the error that is displayed, and it seems to be related to the PayPal connection.
I would suggest contacting PayPal's support to investigate whether there may be something wrong with the account or the hosting you are using.
This is a screenshot of what appears in the browser console.
Eric