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James A F.
James A F.
User

X5 2024.2 update fails on Windows 10 laptop  en

Author: James A F.
Visited 198, Followers 1, Shared 0  

When attempting the 2024.2 update on my 5 year old Windows 10 laptop Website X5 Pro will no longer open. I am asked by Windows "do you want to make changes to this device", when I click "yes" nothing happens, no further action is evident.

I have tried uninstall & re-install a couple of times. Also tried installing the older version which was working well before the attempted update. Now it also will not open.


I am travellng for extended months, I am very busy, with little time to spend troubleshooting. Often I am in remote places with poor Internet connection. It is very frustrating to not be able to do design work through no fault of my own. If I had known there would be this problem I would not have attempted the update.
Apologies if a solution has already been posted, if so I was not able to find it in my search here.

Thanks,

James

Posted on the
4 ANSWERS
Claudio D.
Claudio D.
Moderator
Best User of the month IT

are you running WebsiteX5 as administrator ?

click dx on icon, run as administrator...

try disabling temporanealy also antivirus and firewall

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Posted on the from Claudio D.
James A F.
James A F.
User
Author

I'll also note the failure to load seems to have something with the imRegister.exe file.

Uninstalled again and tried installing the new v2024.3.4
It exhibits the same problem.

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Posted on the from James A F.
James A F.
James A F.
User
Author

Turned off antivirus & VPN. Also clicked run as adminstrator as you suggested. Still no joy.
Thanks.

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Posted on the from James A F.
Incomedia
Eric C.
Incomedia

Hello James,
I am sorry about the issue.
If you go to C:\Users\YourUsername\AppData\Local\Incomedia\WebSite X5 - Pro, do you see a file called licence.iwl inside?

Eric

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Posted on the from Eric C.