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Donald M.
Donald M.
User

In customer details , I cannot tick "country" in the order form.  en

Author: Donald M.
Visited 76, Followers 1, Shared 0  

I have successfully set up my PayPal business account in the PayPal commerce platform.

However, the system will not let me proceed any further unless I tick "country" in the visible column in the order form section of the Customer Details Tab.

I can tick in the mandatory column but not in the visible column. When I try nothing happens.

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5 ANSWERS - 1 CORRECT
Donald M.
Donald M.
User
Author

PS, not using a database.

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Posted on the from Donald M.
Daniel W.
Daniel W.
User
Best User of the month DE

Maybe post a few screenshots for better understanding.

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Posted on the from Daniel W.
Donald M.
Donald M.
User
Author

Okay, step one, so far so good-

Step two, I just picked one option in order to be allowed to proceed-

Step three, I had to put something in here to be allowed to proceed-

Step four, the only thing I can do with the "Country" row is highlight it. I cannot put a tick in the "Visible" Column

..... and if I try to continue, this happens....

at an earlier stage I did manage to get a tick in the "Mandatory" column but on trying to continue I got a similar error message saying that the "Visible" column was required, however it simply won't accept a tick.

I closed WX5, saving first, and when I restarted it the PayPal payment method had disappeared altogether.

Thanks,

Donald

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Posted on the from Donald M.
Daniel W.
Daniel W.
User
Best User of the month DE

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Posted on the from Daniel W.
Donald M.
Donald M.
User
Author

Thanks Daniel, I thought the button on the left was greyed out, it certainly looks as though it is!

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Posted on the from Donald M.