WebSite X5Help Center

 
Donald M.
Donald M.
User

In customer details , I cannot tick "country" in the order form.  en

Author: Donald M.
Visited 228, Followers 1, Shared 0  

I have successfully set up my PayPal business account in the PayPal commerce platform.

However, the system will not let me proceed any further unless I tick "country" in the visible column in the order form section of the Customer Details Tab.

I can tick in the mandatory column but not in the visible column. When I try nothing happens.

Posted on the
5 ANSWERS - 1 CORRECT
Donald M.
Donald M.
User
Author

PS, not using a database.

Read more
Posted on the from Donald M.
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

Maybe post a few screenshots for better understanding.

Read more
Posted on the from Daniel W.
Donald M.
Donald M.
User
Author

Okay, step one, so far so good-

Step two, I just picked one option in order to be allowed to proceed-

Step three, I had to put something in here to be allowed to proceed-

Step four, the only thing I can do with the "Country" row is highlight it. I cannot put a tick in the "Visible" Column

..... and if I try to continue, this happens....

at an earlier stage I did manage to get a tick in the "Mandatory" column but on trying to continue I got a similar error message saying that the "Visible" column was required, however it simply won't accept a tick.

I closed WX5, saving first, and when I restarted it the PayPal payment method had disappeared altogether.

Thanks,

Donald

Read more
Posted on the from Donald M.
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

-----

Read more
Posted on the from Daniel W.
Donald M.
Donald M.
User
Author

Thanks Daniel, I thought the button on the left was greyed out, it certainly looks as though it is!

Read more
Posted on the from Donald M.