Images will not animate. 
Author: Carole J.
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I have had problems with images showing on my website. A few week ago they all dissapeared from my site. The text still shows. I contacted my server (Arsys) who told me to update my PHP in my control panel to the latest PHP 8.3. This I have done, but still no images. I have then re-linked all of my images which now show, but if I try to put any animation on the image it will not show up on my webpage when viewed online. I also had a couple of Jpegs which I used the parallal effect on, that will not work anymore either. Sorry, I am not a techy, so if anyone can please help, could you try to keep it simple, many thanks.
Posted on the
Hello. If you are viewing the site in the WebSite X5 browser then everything is fine? If yes, try this:
1) Delete all site files from the hosting.
2) Upload the entire site again to the hosting. Not just the changes.
3) Clear your browser cache.
Please provide a link to the page on your site with the problem if my advice does not help you.
Author
Hello, thank you for your prompt reply. Each time I upload my website I delete everything from my hosting provider. (I use Filezilla) I also as you advised delete my cache on the browser I am using, but it still doesn't work properly. Originally I had put animations on some of the photos and text. It all worked fine until a few weeks back when I assume my web hosting did some changes. Sine then if I put any for of animation on my site, whatever I try to animate does not show. I have to put a normal image. I can put effects still, but no animation. If you view the page, there used to be a parallax effect on the dropletts of water and the map. Now I have to use just still images or again they do not show online. I have contacted my hosting quite a few times, all they say is that the site looks ok. My site is www.procleaninspain.es
Thanks again for your time,
regards,
Carole.
"I have contacted my hosting quite a few times, all they say is that the site looks ok." - I don't think so:
Try different versions of PHP.
Hello Carole,
I would suggest switching to PHP 8.2 and going ahead with a clean export after a CTRL + Preview to regenerate all files.
If the issue persists, please provide me the version of the project with the animations/parallax and other effects, so that I can check whether everything works as intended when hosted elsewhere.
You can export it in Step 5 - Export, choosing the “Export the project option” to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.