WebSite X5Help Center

 
Jan Van Den Berg
Jan Van Den Berg
User

Contactform  en

Author: Jan Van Den Berg
Visited 118, Followers 1, Shared 0  

I have created a website with a contact form.
When a visitor to my website fills out the contact form, he receives a message that the form has been sent. However, I do not receive it in my mailbox, so I do not receive the completed contact form in my mailbox. Previously it did work.
My provider uses php version 8.4

What is wrong??

Thanks in advance

Posted on the
5 ANSWERS
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

The cause often lies with the web host, either because they changed something or because you changed something yourself.

For example, I had two projects with the same web host with different domains, and one day I encountered the same problem with one of them.

In my case, in the WebSiteX5 settings for both projects, I used the email domain of the project where the contact form worked without errors.

     Domain A = Email Domain A = ok

     Domain B = Email Domain A = ok (problem with Email Domain B)

If the problem cannot be solved like mine, other users may have different solutions.

Read more
Posted on the from Daniel W.
Jan Van Den Berg
Jan Van Den Berg
User
Author

Danie, Thanks for your response.


I have 2 websites with 2 different email addresses.
On site 1 the contact form works fine, on site 2 it doesn't.
On both sites I use exactly the same settings, php version and are both hosted by the same provider.
On www.sitename.nl/admin the test both indicate "passed" and the emails are sent from both sites and both arrive properly.
I really don't understand why the contact form works fine on site 1, but not on site 2.
Does anyone have a solution?
Thanks in advance.

Read more
Posted on the from Jan Van Den Berg
Jan Van Den Berg
Jan Van Den Berg
User
Author

Now appers this in ADMIN section : [2025-06-07 10:16:07] Could not instantiate mail function.

Read more
Posted on the from Jan Van Den Berg
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

The problem probably lies with your web host. Incomedia staff may provide more detailed information and tips starting Monday.

Please mention the name of your web host; other users may also be experiencing problems and may already have solutions.

Read more
Posted on the from Daniel W.
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

I ran a test with the contact form on my website and my demo store, and both the email author and recipient received an email.

I'm using the Pro 2025.2.4 version for both projects. The web host is Hosteurope.

Read more
Posted on the from Daniel W.