Assistance needed: New hosting purchased, but domain 'samkhum.com' has expired. 
Author: Supaporn B.
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I recently purchased a new hosting plan with you. Currently, my website is showing up at the temporary URL: supaporn-b.websitex5.me
However, my original domain name, "samkhum.com", has already expired. I would like to use this domain with the new hosting I just bought.
Could you please advise me on the following:
Is it possible to renew or recover the domain samkhum.com through your service?
If not, what is the best way to connect my new hosting to a domain name?
Thank you for your assistance.
Posted on the
Hi Supaporn,
thank you for getting in touch.
Please find here the link to extend the samkhum.com domain: https://go.websitex5.com/licence/renew_domain?CUSTOMERID=312743&DID=2103&HID=78878
Please proceed as soon as possible so as to avoid technical issues.
I also see you have registered a new domain, muaythaichaiya.com: as soon as the DNS propagation is completed, you will find this domain linked to the other hosting you have.
Thanks!
Author
thank you
if i pay for samkhum.com via your link, it will continue the website, right?
and for muaythaichaiya.com, may you make it landing to samkhum.com
Hi!
Yes, the domain will be reactivated.
As to muaythaichaiya.com, do you mean you want this domain to redirect to samkhum.com?
Thanks!
Author
Yes. I want this domain muaythaichaiya.com to redirect to samkhum.com
Hi Supaporn,
Unfortunately, we don't support redirect features on our plans, I'm sorry about that! You would need to manually set it, but unfortunately, since it would be something that is not natively supported, we can't assist you with that, I'm really sorry about this.
Thanks!
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Server-side redirection
When redirecting via .htaccess 301, a corresponding .htaccess file with the following code is created in the main directory:
Redirect 301 / https://samkhum.com/
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To do this, place the .htaccess file in the main directory in the muaythaichaiya.com web space.
Since I don't have a webspace from the Incomedia partner, I can't say whether there is a corresponding function in the webspace management.
Small instructions:
If you can upload your website there with WebSite X5, then you can also upload a file with the name .htaccess (without file extension) via the FTP window in WebSite X5, see ...
5 Export > Export the website to the Internet
… and click on the symbol on the right under “Target Destination” and the FTP window will open.
In the FTP window, the .htaccess file previously created with the Windows editor can be loaded from the hard drive to the web space with the "up arrow in the blue circle" symbol.
Confirm with OK and the FTP window will close again.
Further help:
Maybe the Incomedia staff could at least help upload the .htaccess file in case there are problems.
Author
Thank you so much. @Elisa B. @Daniel W.
Author
I have already purchased the domain samthun.com, and several days have passed, but I still don't see this domain in my account information. Could you please advise on the next steps I should take?
Author
Hi!
I checked our records but couldn't find any registration requests for the domain samthun.com. Can you please report the order reference number?
Thanks!
Author
My order reference number is 265400987
Thank you, we will look at the domain and its association with the previous hosting space, and update you as soon as possible.
The domain has been linked to the hosting space again.
I remain available.