Hello Sinisa,
to confirm, by withdrawal are you referring to initiating a refund process for an order?
At the moment this is not available as an automated feature, I will report about this directive to consider improvements.

@ Eric 

I don't know—I'm not a tick from the EU bureaucracy that requires this.

If I read the information correctly, it seems to me that the customer must be able to cancel the purchase/ordering process at any time.

What Daniel wrote above is, as far as I can tell, an option to direct the customer to a contact form to collect some data.

In my opinion, this is not what is required by that directive.

Hello Sinisa,
depending on the specifics of the directive in question, what Daniel suggested should be applicable here, as long as the button directing the user towards the Contact Form dedicated for refunds is made clearly available on the website's pages.
We will check if this directive has some specific guidelines about the characteristics that the button in question should have.

Maybe Incomedia will build something special for the cancellation button in WebSiteX5, otherwise the shop operator will have to do it manually.

Further information in German on the topic can be found here

>> https://shopbetreiber-blog.de/ab-19.6.2026-der-widerrufsbutton-kommt (German)

If I understood it correctly as a non-lawyer, then there should be these things on the website or shop:

   1) Clearly visible cancellation button or link to a contact form, see 2)

   2) Contact form with the corresponding input fields and a note in the confirmation email, see 3)

   3) In the confirmation email there is a note that no revocation has yet taken place,

       but that this will be done in another email after checking

There is still some time until June 2026 and by then it should hopefully be clear how to implement the cancellation button in WebSite X5.

Ciao, quella direttiva UE si riferisce solo ed esclusivamente ai servizi finanziari a distanza (es. servizi bancari, assicurativi, di investimento) e non ai negozi online che vendono prodotti fisici.

GOOGLE TRANSLATE

Hi, that EU directive refers only and exclusively to remote financial services (e.g. banking, insurance, investment) and not to online stores that sell physical products.

From what I read in the articles (see excerpts below), it not only affects financial services, but almost all online shops.

----- German websites - translated with Google -----

Who is affected by the cancellation button in Germany?

The obligation to use the cancellation button applies to all entrepreneurs who conclude distance selling contracts with consumers, i.e. to online retailers, service providers, providers of digital products and operators of subscription models.

The companies affected include:

> Online stores for goods and services
> Providers of digital products or streaming services
> Platforms with subscriptions and regular services
> Financial services intermediary

>> https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service/widerrufsbelehrung/widerrufsbutton (German website)

-----

The most important thing in brief

From June 19, 2026, the obligation to introduce a cancellation button for online contracts for goods and services will apply across the EU.

>> https://www.e-recht24.de/ecommerce/13472-widerrufsbutton.html#

-----

@ Eric

OK - if you have a lawyer in the firm, ask him/her.

Those in the EU have the talent to complicate and confuse everything, so even a lawyer will have problems. They "care" a lot about our privacy (GDPR, cookies...), and on the other hand, they do everything to invade it... (i.e., Palantir, Windows 11, etc.).

It seems to me that the idea is that, for example, a customer who buys online can change his mind and cancel at any time, without being penalized.

That's why I think that only a CANCEL button that would lead to a page where the potential buyer is informed that he has stopped the purchase and that there are no consequences for that will do.

Of course, I'm only talking about web shops and not about the websites of financial institutions and the like.

Eric, have your lawyer check it out... thank you!

Ok Daniel W., allora è necessario che Incomedia approfondisca la questione. Attendiamo e vediamo cosa succede.

GOOGLE TRANSLATE

Okay, Daniel W., so Incomedia needs to look into this further. Let's wait and see what happens.

I'm following the topic because we're developing the Webshop, but I have to admit that the application is moving in a better direction... The only thing that bothers me is the AI...

@ X5 Croatia

Ja ne bih bazirao buduće projekte na ovoj platformi. Ona je izgrađena na starom kodu tako da nikad neće moći postati prava WYSIWYG platforma, što oduzima OGROMAN dio vremena kod uređivanja layouta (barem meni).
Nažalost, ja sam prije 3-4 godine prijatelju napravio mali web-shop s ovim programom, zato se moram bakčati s ovakvim stvarima koje druge platforme riješavaju regularnim ažuriranjima bez intervencije korisnika.

A što se tiče UI, koji će nam svima uzeti uredske poslove za 2-5 godina, svi ugledniji programi za web ga odavno imaju. Neki su toliko zastrašujuće efikasni da razmišljam da se prekvalificiram u vodoinstalatera ili drvosjeću...

WSX5 je OK za manje, uredske web stranice koje se vrlo rijetko ažuriraju, a za takvošto ima gomila drugih jeftinijih i bržih rješenja (npr. MOBIRISE besplatna ver.).

Google translate HR > EN

I would not base future web-shop projects with this platform. It is built on old code that will never be able to become a true WYSIWYG platform, which takes a HUGE amount of time when editing layouts. Unfortunately, I made a small web-shop with this program for a friend, so I have to deal with things like this that other platforms solve in their regular updates without user intervention.

And as for AI, which will take all of our office jobs in 2-5 years, all the more reputable web programs have had it for a long time. Some are so terrifyingly efficient that I'm thinking of switching to being a plumber or a logger...

WSX5 is OK for smaller, office websites that are updated (very) rarely. There are plenty of other cheaper and faster solutions for that. (i.e. MOBIRISE free version)