WebSite X5Help Center

 
Anthony J.
Anthony J.
User

Can not connect paypay to connect to website . It was working befor no now  en

Author: Anthony J.
Visited 178, Followers 1, Shared 0  

web site  penandbowl.com  PayPal was working ok, updated web site and found PayPal would not connect.

Message from paypal  ready to go.  Message from Website5 could not connect to paypal. Spoke to PayPay they say error is with Website X5  .

  Now sort of lost ..  Any help ??

  Tony 

Posted on the
11 ANSWERS
Incomedia
Eric C.
Incomedia

Hello Anthony,
I am sorry about the issue.
Could you please clarify whether the issue is with the onboarding of PayPal, because you removed the payment method and are not trying to add it again, or during checkout?
Thank you.

Read more
Posted on the from Eric C.
Anthony J.
Anthony J.
User
Author

hello Eric

  Thank you for your  quick reply.  See if I can do this and make sense.

 1.. Penandbowl.com was working fine PayPal buttom created in 2020   

2.. Put up a new web site over write old one ( no problem ) 

3...Fill in all the bits on order management . saved it

4... Went to paypal and got code for new " Buy Now " button 

5.. Put the new 2 pieces of code in the correct places .....    I think I did.

6... Connected to PayPal all OK ..  Message from payPal .. "Your all set to go" 

7....  Message  came back to Order Management ...   Could not connect to PayPal contact support.

 You are more than welcome to acess the penandbowl.com see If I have missed somthing.  

Hosted with Incomedia 

 Tony 

Read more
Posted on the from Anthony J.
Incomedia
Eric C.
Incomedia

Hello Anthony,
could you please give some additional details about step 4 and 5?
PayPal is already available as a payment method in WebSite X5, so you can simply choose to use PayPal Commerce Platform in the dropdown list of available methods, so that code is unnecessary.
Perhaps you could provide a screenshot?
I remain available.

Read more
Posted on the from Eric C.
Anthony J.
Anthony J.
User
Author

Took photo, cant get screen shoot ??

Read more
Posted on the from Anthony J.
Anthony J.
Anthony J.
User
Author

I also removed the code for the button ??

Tony 

Read more
Posted on the from Anthony J.
Anthony J.
Anthony J.
User
Author

On PayPal it says you have to down load some code for the Pay Now button.  ?????

Read more
Posted on the from Anthony J.
Anthony J.
Anthony J.
User
Author

photo too big ??

Read more
Posted on the from Anthony J.
Anthony J.
Anthony J.
User
Author

Finally got screen shot

Read more
Posted on the from Anthony J.
Incomedia
Eric C.
Incomedia

Hello Anthony,
thank you for the picture.
Could you tell me what your PayPal Merchant ID is?
I remain available.

Read more
Posted on the from Eric C.
Anthony J.
Anthony J.
User
Author

LP58AEE4JLMJ8

I think this what you want 

Tony 

Read more
Posted on the from Anthony J.
Incomedia
Eric C.
Incomedia

Thank you Anthony, we will review the ID and check whether we notice anything unusual on our end.
I will update you as soon as possible.

Read more
Posted on the from Eric C.