Bug?I've made changes to the Code page, but they are not being used. - Nigel A. - Bug?I've made changes to the Code page, but they are not being used.

Daniel W.

User

Have you tried clicking "Preview" at the top while holding down the left Ctrl key and waiting for the preview to load completely?

According to Incomedia, this causes WebSite X5 to rebuild the pages.

After that, perform a full export of the website to the internet.

Use the keyboard shortcut Ctrl + F5 in your browser to reload the file from the web server.

If none of that helps, you could perhaps post a link to the website or wait until Monday for the Incomedia staff to check the submitted project file (.iwzip).

Posted on the 08/22/2026 20:05:53 from Daniel W.

Nigel A.

User
Author

I tried all your solutions, and sadly none of them worked.

Thanks for your help.

Posted on the 08/22/2026 21:27:43 from Nigel A.

‪ KolAsim ‪ ‪

Moderator

... <div>. ... No! HEAD ...

ciao

.

Posted on the 08/23/2026 06:33:28 from ‪ KolAsim ‪ ‪

Nigel A.

User
Author

I took the entire secion out of "Code". It made no differance, still have the "old" information.

Posted on the 08/23/2026 17:26:05 from Nigel A.

Daniel W.

User

Try loading the project into a subdirectory (e.g., "only-test") for testing and see if the error persists there.

Posted on the 08/23/2026 17:43:34 from Daniel W.

Daniel W.

User

Could it be that there are multiple index files (index.php, index.html, etc.) and the wrong one is being loaded in the browser?

Posted on the 08/23/2026 17:50:39 from Daniel W.

Nigel A.

User
Author

Just checked. I only have index.html and that is getting updated.

Posted on the 08/23/2026 18:58:01 from Nigel A.

Nigel A.

User
Author

I did try Daniel's idea of a new folder. Same issue. Most strange. Even looking at the source of the preview page is incorrect.

Posted on the 08/23/2026 19:06:36 from Nigel A.

‪ KolAsim ‪ ‪

Moderator

...where did you put the <div> tag...?...
...it should go in the BODY or in an HTML Code Object.
...to avoid guesswork, it's best to post the entire code here...

.

Posted on the 08/23/2026 19:15:26 from ‪ KolAsim ‪ ‪

Nigel A.

User
Author

KolAsim ,

If you look at the jpg I provided in the post under yours, you'll see the <DIV> section was totally removed. All I had in the Code box was:

Posted on the 08/23/2026 19:34:49 from Nigel A.

Daniel W.

User

Then I suppose only this option remains:

... wait until Monday for the Incomedia staff to check the submitted project file (.iwzip).

Posted on the 08/23/2026 19:49:19 from Daniel W.

Eric C.

Incomedia

Hello Nigel,
we offer limited support when it comes to matters related to custom code, but I will try ascertaining whether the issue is with the code itself, or instead a factor in WebSite X5.
What was the code you were previously using, which was working as intended?
Could you provide a copy of the project with the current code?
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file, making sure not to use the options to include backup and preview files so that the size of the file is reduced.
You can then upload the file with SwissTransfer, TransferNow or similar services, and provide a download link to support @ incomedia.eu (without the spaces).
Tank you.

Posted on the 08/24/2026 14:40:41 from Eric C.

Nigel A.

User
Author

It's actually code I was using for favicons. What I originally had was reasonably complex, so I wanted to simply how I was doing this.

Originally, the favicons used this header code:

so I deleted that in the Code box and replaced it with:

Unfortunately, I'm still getting that long first section, even though I deleted it from the Code box. And it is also writing that new section after it.

This happens on all my X5 websites, so you should be able to reproduce it easily on your end.

Posted on the 08/25/2026 00:23:58 from Nigel A.

‪ KolAsim ‪ ‪

Moderator

(It > De) ...vielleicht haben Sie den Code in einem anderen Bereich als den für Experten vorgesehenen platziert...
vielleicht haben Sie die Expertenbereiche in Schritt_1 und Schritt_3 nicht überprüft...
...!...im Website-Link in Ihrem Profil haben Sie zusätzlichen HTML-Code an der falschen Stelle eingefügt...!...

.

Posted on the 08/25/2026 08:57:46 from ‪ KolAsim ‪ ‪

Nigel A.

User
Author

I had to translate from German (?) and I don't know what " Schritt_1 and Schritt_3..." is.

If the favicon "code" doesn't go in "Code", where would it go?

Posted on the 08/25/2026 14:48:34 from Nigel A.

Daniel W.

User

KolAsim means "1 Settings" and "3 Map".

-----

Posted on the 08/25/2026 16:03:32 from Daniel W.

Nigel A.

User
Author

Daniel W.

Thank you, now it all makes sense.

Nigel.

Posted on the 08/25/2026 19:26:12 from Nigel A.

Eric C.

Incomedia

Hello Nigel,
I tried to replicate the situation, but was unsuccessful: I first added the previous, longer code (in Step 1 - Settings ---> Statistics and Code, as from the first screenshot you sent it seems you were working on this section), exported, then replaced it with the shorter code and exported again.

Did you perhaps add the code in the Properties of some of your pages, as KolAsim was mentioning, in addition to Step 1 - Settings ---> Statistics and Code?
I would recommend checking there as well.

Posted on the 08/26/2026 14:03:47 from Eric C.

‪ KolAsim ‪ ‪

Moderator

(It > En) .. .now I think he's figured out to check between Step_1 and Step_3...
.. .now there are no repetitions...
...!...but there remains a major error that I had already reported:

.

ciao

.

Posted on the 08/26/2026 14:23:28 from ‪ KolAsim ‪ ‪