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Patricia S.
Patricia S.
User

Activating a license key  en

Author: Patricia S.
Visited 58, Followers 1, Shared 0  

I run 2 very basic websites. I run one on a desktop and the other on my laptop. I have done this for quite a few years. However a couple of weeks ago I renewed the annual licence and then went away for a week. Incomedia sent out a couple of reminder messages - not realising that I had renewed. Eventually they had a look and sent me a license key and told me to remove an .iwl file and then launch the website and use the license key they had sent. I did the laptop first and that was fine. Today I went to do the desktop but get the error that the license key is not valid for this version of Website X5.

Any idea how I can get over this problem please?

Posted on the
1 ANSWERS - 1 CORRECT
Incomedia
Eric C.
Incomedia

Hello Patricia,
what version of WebSite X5 is installed on the desktop?
If it is v2026.2, then the error is actually normal, as your latest licence key is only valid for the latest version, 2026.3.
If this is the case, you can download the installer for this version here:
https://www.websitex5.com/download/v2026.3/wsx5_ev.exe

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Posted on the from Eric C.