After further testing, and lack of replies here , I've come to the conclusion that the webserver configuration might have a big role in this issue.

When I upload the exact same project to a subfolder of the httpdocs-public folder, everything seems to work fine.

Re-uploading the project, after deleting the old website, again in the public folder the guestbook does not work.

We're waiting on a reply from the hosting provider.

OK, so.. The hosting provider is sure that the problem has something to do with the software trying to write/edit files in a folder which is higher than the folder you are uploading your website.

From what I've seen, the software creates a guestbook folder automatically.
If your public folder does not allow full access for the 'website' to create this folder, problems arise.

Whatever the case; It does not work on my own domain aswel as the customer's domain. (different hosting providers)

This is supported by the 'Website test' which says that the public folder is not set to CHMOD 777.

We cannot set a htdocs or httpdocs folder to CHMOD 777. This would bring a lot of risk to the webserver, if you could get the provider to change it (which they won't).

Is there any way to work around this or am I missing something obvious?

Hi Vincent,

Sorry for beeing so late.

The guestbook tries to create the public folder and set its permissions. If it fails, the best thing to do is connect to the server via FTP and then create the folder and set its permissions.

Trying to access to a parent folder to save the comments could cause some troubles, especially on IIS servers.

What if you set a subfolder as public folder by just typing its name? In example, if the site is uploaded in /httpdocs_public/site and you want to upload into /httpdocs_public/site/public_folder, just type public_folder in the blog's (or guestbook) settings.

Thank you!

cara preciso que me responda em meu topico, sei que não deveria estar postando aqui mas o revendedor me repassou para cá e ja fazem 4 dias que estou atrasando meu trabalho. E se eu não trabalhar não tenho como me sustentar... gostaria que você  ou alguem daqui pudesse me responder o quanto antes....

Hi Claudio,

Thanks for your reply.

If I do what you suggest, the URL will change aswell. This is not an option.

I can give you my FTP details if you want to check things out yourself. At the moment, the only thing I can do for our customer, is to upload the website in a subfolder and make a forwarding php-file in the root, or possibly a dual upload of the website in the root and a subfolder, linking the guestbook to the one in the subfolder..

Vincent

What if you upload the sit ein the root folder but set the public folder path as relative? Just try to type the public folder's name (such public_folder) in the guestbook settings, without giving the entire path like /httpdocs_public/public_folder/

This issue is only related to the permissions settings on the server.

Thank you!

Either I don't understand what you mean, or you don't know how a webserver is configured..

The root folder IS the public folder.

In any case, I will try some more/other configurations to experiment a bit more.

I'll post the results here, if I have any

If you want to save the comments in the root folder, just leave the path empty.

Alright,

I just found out that the guestbook is working fine via a Firefox browser, but does not work when using Internet Explorer 9.

This might have been the problem all along.

Can you confirm an issue with the widget's and Internet Explorer 9?

I am now convinced that it was a user-problem.

I simply started from scratch and had no problem with the comments in the guestbook.

After the customer/user uploaded the website again, it didn't work.. meaning they are doing something wrong.

I'll go ahead and close this post. Thanks for your replies Claudio!