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Alan W.
Alan W.
User

Website X5 v9 Evolution crashing when starting.  en

Author: Alan W.
Visited 1655, Followers 1, Shared 0  
Tags: crash

Everytime I start up the program, it immediately crashes. I have reinstalled 4 times to no effect.

I checked the update program and it says I'm fully updated.

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14 ANSWERS
Alan W.
Alan W.
User
Author

Done that, still crashes as soon as I start it up as Administrator. Disabled antivirus and firewall, still no luck. It has WORKED a month ago, dunno why it has stopped now. I have nothing else loading in the background and I use Windows 7.

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Posted on the from Alan W.
Alan W.
Alan W.
User
Author

This is what it says when I looked under Solution Center.

Description
Stopped working

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: websitex5.exe
Problem Signature 02: 9.1.4.1939
Problem Signature 03: 50484ca6
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4ef6c7cc
Problem Signature 07: 1b2b
Problem Signature 08: c
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

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Posted on the from Alan W.
Alan W.
Alan W.
User
Author

Apparently, I don't have 3.5, but i have 1.1 and 4.0. Wtf. And, everytime I try to install 3.5, it gives me a Setup Error but doesn't explain why. So frustrating.

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Posted on the from Alan W.
Incomedia
Riccardo P.
Incomedia

Hi Alan,

probably you have problem in your Windows System, try to install the .framework 3.5 as administrator permission.

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Posted on the from Riccardo P.
Alan W.
Alan W.
User
Author

I have. It keeps telling me Setup Error. Also.. I was reading on the Microsoft site that Windows 7 comes with .framework 3.5 but for some reason, it shows a blank when checking for Windows Features.

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Posted on the from Alan W.
Alan W.
Alan W.
User
Author

Done that, but after opening it, it doesn't do anything. /sigh.

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Posted on the from Alan W.
Incomedia
Riccardo P.
Incomedia

Hi Alan,

i'm sorry,can you install the software ona second PC please? so you can test that the program wrok correctly and probably you have a windows problem.

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Posted on the from Riccardo P.
Alan W.
Alan W.
User
Author

Yeah, it works on my laptop just fine. I am having window problems. Can't seem to repair it. Highly annoying.

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Posted on the from Alan W.
Incomedia
Riccardo P.
Incomedia

Hi Alan,

try to restore a Windows restore point or check the last update of windows installed that may have causedthis problem.

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Posted on the from Riccardo P.
Alan W.
Alan W.
User
Author

Tried the Windows Repair, tried Windows restore point, nothing seems to work. I don't want to do the big fix by reinstalling, which I'm not even sure it'll fix the problem.

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Posted on the from Alan W.
Incomedia
Riccardo P.
Incomedia

Hi Alan,

sorry but the Framework 3.5 is necesary for the correct starting of WebSite X5 Evolution 9.

Try to uninstall all framework and reinstall the 3.5, probably your Windows can't install framework correctly.

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Posted on the from Riccardo P.