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Christopher B.
Christopher B.
User

Disappearing Pictures  en

Author: Christopher B.
Visited 2205, Followers 1, Shared 0  

Since I upgraded to Evolution 9, I've sporadically had pictures disappearing from pages.  These are pages that I haven't recently edited, I'll be randomly clicking through my site and I will find missing pictures.  I've included an example below (Missing header photo and pic at the bottom), why does this keep happening?  When I pull them up in the project they are there, but I have to re-size or alter them to get them to push on the upload.

http://www.rocksposure.com/tdrsummer2012photoreview.html

I have encountered this with every version of the Evolution 9 software, it usually is worse AFTER I apply an update.  I'm currently running .1939.  Please shed some light on how this can be resolved.

Thanks!

Chris

Posted on the
6 ANSWERS
Brent C.
Brent C.
User

The same thing is happening for me. For a while I could not figure out why it was happening - it seemed random. 

I now think that I have figured it out, but it may not be same cause of your issue.

This is when images disappear for me:

If I copy a complete page and paste it to use as a template for a new page, all of the images on the original page will be gone when it is published. This happens every time without fail.

This definitely seems to be a bug and is very frustrating - can we have this fixed in an update? 

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Posted on the from Brent C.
Incomedia
Claudio D.
Incomedia

Hello Christopher,

On the linked page the images are present. Try to clear your cache after ther updates and, if you want, you can also delete the Upload and Preview folders inside your projects. You will find them in theProject folder in Documents/Incomedia/WebsiteX5 v9.

Let me know if this helps.

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Posted on the from Claudio D.
Christopher B.
Christopher B.
User
Author

The images are not present, this is not a browser cache issue.  Here is another example, there are four pictures missing on this page.  The page hasn't been altered in Evo 9 in over a month

http://www.rocksposure.com/killcodealbumreview.html

Please review this and advise.

Thanks

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Posted on the from Christopher B.
Incomedia
Claudio D.
Incomedia

Hello Christopher,

Can I ask you how you added the pictures on the website? Did you used the Image Object or you wrote the html code?

Many thanks!

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Posted on the from Claudio D.
Christopher B.
Christopher B.
User
Author

Image object

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Posted on the from Christopher B.
Incomedia
Claudio D.
Incomedia

Hello Christopher,

Could you try to update your Website X5 Evolution 9? You have Version 9.1.4.1939 and the latest is 9.1.6.1952.

After you updated it try to export the project again and check if the images are visible.

Please let me know if this helps.

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Posted on the from Claudio D.