I posted my problem more than 48 hours. Where solution? I am attaching 3 pictures yet. Look there. My site is www.itbags4you.ru You can check shopping cart. There is BIG gap in the midle in "Step 3". I am your customer and I would like my problem were solved.

middle

bottom

How long I should to wait for technical support?

Hello Sergey,

I apologize for make you wait, in the weekend the support is not provided. I see in your site that the main menu is large 300px that is pretty long. Are you using a custom template? 

You can change the width of your main menus is step 4 .

Please try to change it and let me know, thank you

I have change to 120. Gap stil here. You can check.

Check please

Hello Sergey,

I reported the issue to our developer, I'll let you know as soon as possible.

Thank you

Excuse me, how long it can be?

Прива!!!

У меня есть только 2 варианта: первый попробуй удолить историю и кукисы, второй попробуй полностью выгрузить сайт с заменой всех файлов.

Hi!

I have only two choices: first try Udall history and cookies, try to completely unload the second site with the replacement of all the files.

Сейчас попробую. Куки и историю в браузере удалить?

Или где?

Сделал и первое и второе, не помогло.

тогда интересное дело :( 

а напиши ссылку сайта

я вот только не пойму почему на скрин шотах у тебя с лева меню? :( так не должно быть по идеи, у меня такого нету

скрин своего магазина прикрепил, у меня нету с лева менюшки.

Мой сайт itbags4you.ru меню можно выставить слева, справа, сверху и слюбой другой стороны

Dear Michele let me know please how long need to wait

Все таки мне кажется это проблема идёт от левого меню, где что то не дописали 

Dear Michele, I check you program. It`s program error. I made new project with vertical menu and Step 3 also have gap. Сonclusion is you program have error in Step 3 when customer make vertical menu. I need your developers repair it as soon as possible.

Hello,

I apologize for the belated reply, actually I tested it and it seems the issue affects the vertical menu templates.

I reported it to our developer and it will be fixed in the next updates of the software.

Thank you Sergey.

Hi. Step 4 also have gap. Check it also please. When will be next update?

Hello Sergey,

last week we released a beta fixing the gap issue.

Can you please confirm that with the beta is everything ok?

Thank you

What do you mean? Gaps still there. There have been noupdates.

Hello Sergey,

before release the final updated (we call it "stable" update) we release a beta version (only for peole subscribed to our beta channel).

May I kindly ask you to subscribe to the beta channel here http://beta.websitex5.com ?

Done that will be notified about a new beta release in your WebSite X5 startpage and you can update the software normally.

It would be great if you can confirm that with this beta the gap issue has been fixed also for you.

Please keep me updated, thank you 

Shoping cart has fixed. There are no gaps there. Thank you.

Thank you for let me know Sergey.

Have a nice day.

I have question. My licensee key just for 1 laptop. Or I can instal it to my second laptop?

Hello Sergey,

you can install WebSite X5 on 2 pcs with the same licence, you just need to use the same email / password.

How many laptops I can use my licence?

Hello Sergey,

you can use one single ilcence on two your pcs.

If you need further help, please open a new post, in this way this post remains related to the gap issue.

Thank you