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Michael D.
Michael D.
User

Generic Error  en

Author: Michael D.
Visited 3263, Followers 1, Shared 0  

When I tried to upload files to my site, I got a message "Unable to connect to Server - Generic Error". How can I solve that?

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3 ANSWERS - 1 USEFUL
JJ. JUAG
JJ. JUAG
User

You can make aprint screenof the error, and ftpaccesspage.If theftplogin datacorrectly,as determined by theprovider / host
greeting

JBr.

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Posted on the from JJ. JUAG
Incomedia
Claudio D.
Incomedia

Hello Michael,

Please check if your Antivirus/Firewall is not blocking WebSite X5. Cheack, also that you used the correct FTP Adress, Username and Password.

If the issue still persists try to connect to your server with another FTP Program like Filezilla and let me know what happens.

Many thanks!

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Posted on the from Claudio D.
Michael D.
Michael D.
User
Author

My host uses drive mapping. I got some info from them and solved the problem. I don't really understand the process, I just followed their instructions.

Many thanks for your help.

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Posted on the from Michael D.