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Author: Olaf R.
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Hi
If my customers buy something in the Web shop then they get a confirmation by mail. This mail does not look right. All response mail doesn't look right, without a logo and stuff.For an example, see attachment.
Please let me know if you can help me.
Best regard,
Olaf Ramak
Posted on the
Hello Olaf,
Can you please tell me with what Version you made the shop and what script type you used for the emails?
Many thanks!
Author
Hi Claudio,
I have created the website in version in version 9 and in version 10 i started to create the webshop. But all response mail is not good, the people get to see the html code. (see attachment)
Thanks for your response!
Beste regards Olaf
Hello Olaf,
Onlz one customer received the email like the image or it happens to everyone?
If it happens to everyone then the hosting is not supporting this script and you can change it so:
Open the project and go in Step 4 - Data Management and choose "Low-Level Script" and then export it again and test it.
Please let me know if it works.
Author
Thank, it works. I do'nt see my logo is this right?
Hello Olaf,
The issue with the logo has been fixed. Can you please try to export the project again and check if it is visible?
If it's not can you tell me which script type you used?
Many thanks!
Author
Hello Claudio,
It works oke, see attatchment!
But i have a bigger problem see my next question!
Author
The webshop does not work when using internet explorer! Perhaps you can try and see what happened? No one can register now and that is a big problem. Please help quickly!
(see attachment)
Hello Olaf,
I tried your website with different versions of Internet Explorer and the cart was working.
Can you please tell me which Version of IE you have and if you have any plugins installed that blocks javascript as example?
Many thanks!
Author
Hi Claudio,
It is a wonder....it works perfectly now! Thanks for your response. (close topic)